Customer Service Data Entry

Dedicated customer service associate with years of experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. I also have experience in a minor supervisory role in service setting.

Detail oriented and meticulous data entry specialist; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Filing/Organizational Abilities Customer Satisfaction Enhancement

Data Entry/10-key

MS Office Programs

Teambuilding & Training

Computer Savvy

AS/400

Professional Experience

Macy’s Logistics and Operations Stone Mountain, GA 12/07 to 2/09

FACS/AP LIAISON/Special Order Coordinator, 12/07 to 2/09

In this position, I acted as the liaison between the Macy’s divisions and it’s, over 15, furniture vendors. I was responsible for maintaining vendor information and making sure that the information was correct. I was also responsible for the creation and cross referencing of sku’s, order research, troubleshooting, and tracking. I communicated information to stores and furniture vendors through E-forms and telephone follow up.

Crawford & Company Atlanta, GA 4/06 to 2/07

Provider Bill Analyst, 4/06 to 2/07

My duties here involved processing and correcting worker’s compensation claims which required extremely detailed attention to numbers, names, and charges. Heavy data entry, including alpha-numeric and 10-key stroke was required. I processed forms such as UB-92’s, HCFA 1500, and other medical billing forms using such ICD-9 codes. In this position, I also scanned time sensitive documents and filed them accordingly.

Georgia Tech (CEISMC) Atlanta, GA 5/05 to 8/05

Student Camp Coordinator/Office Assistant, 5/05 to 8/05

In this position I coordinated a Math/Science summer camp for middle school aged children. This included but was not limited to, organizing events, ordering supplies, and instructing camp assistants on where they needed to be. I also served as an office assistant and my duties included filing, faxing, answering calls, and ordering supplies.

Education and Training

Auburn University Auburn, AL 8/04 to 12/05

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety

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