User Experience Designer

SUMMARY:

I'm a User Experience & Creative Design Strategist with over 10 years experience designing compelling, strategic, enterprise level web solutions with demonstrated expertise in B2C and B2B products and leadership experience/background in art direction and interaction design.

EXPERIENCE:

HNW, NYC, 2007 to 2008

Position: VP, User Experience & Design

HNW is a leading provider of strategic and interactive marketing solutions for wealth management firms such as Morgan Stanley, Harris Private Bank, SunTrust Bank. www.harrismycfo.com

Hired to lead and provide the user experience strategy offering to HNW’s clients and to set vision, and elevate the overall capability & operations of the user experience offering while designing strategic & elegant solutions for all transactional, informational, and marketing websites– either hands on or through delegation

Featured Product: Designed an enterprise level web-based e-marketing platform called “HNW’s Campaign Manager” that allows firms to create, manage and track their newsletter campaigns. Designed the product’s UI framework, interaction model, the look & feel and set the visual styleguide of the product

www.hnw.com/pdf/CM_Fact_Sheet_121008.pdf

Redcats USA, NYC, 2005 to 2007

Position: Lead User Experience Architect & Design

Leader in home shopping that stands at the forefront of fashion, design, and e-commerce; Redcats is the direct mail arm of PPR, a $12 billion French luxury goods and retail distribution company that operates in 28 different countries including brands like Gucci, Stella McCartney, Balenciaga and Yves Saint Laurent in luxury and catalogs including Chadwicks, Romans, Lane Bryant, La Redoute, Sportman’s Guide, and The Golf Warehouse.

Featured Product: Designed Redcats next generation marketing CMS into a strategic enterprise level web application for all of Redcats 15 brands worldwide; conducted all requirements gathering, field studies, user research, usability testing and prototyping while collaborating with the IT department to define a release strategy and maintained business & user stakeholders relationships in the UK, France & US while meeting the product’s delivery goals.

Consulting Positions, 2004 to 2005

Icon Nicholson, NY

Position: Associate Creative Director

Hired to re-design Poland Spring’s e-commerce site in order to improve the brands image, usability, customer retention, loyalty and increase sales. Lead a team of Designers, Art Directors and Information Architects and collaborated with the IT department to ensure feasibility and on time delivery. URL: www.polandspring.com

Community Connect, NY

Position: User Experience Consultant

Community Connect is the parent company of the four largest online ethnic social community destinations in the US with over 16 million registered members. www.CommunityConnect.com, www.MiGente.com, www.BlackPlanet, www.Glee.com, www.AsianAvenue.com.

Featured Product: Re-designed Community Connects online social-networking community products into one enterprise level platform and UI framework for quick & cost effective feature deployment and improve the overall user experience.

Microsoft (Microsoft’s Consulting Services), Redmond, WA, 1999 to 2004

Position: User Experience & Design Consultant

Hired to be part of the User Experience practice to design strategic custom multi-channel (Pocket PC, Tablet PC, Smart Phones, etc) e-business solutions for a variety of clients. Clients included: Pfizer, Wachovia Bank, Verizon and AT&T Wireless.

• Designed a multi-channel (Pocket PC and portal) healthcare solution to network all physicians and patients’ updates on Pfizer's drug products and to more effectively manage their clinical trials, leveraging Microsoft's .Net platform and MSN services.

• Successfully won the Wachovia account over IBM for a new call center application, estimated cost for front-end design alone at $750,000. Designed their next generation desktop call center application for Wachovia Bank’s 15 customer access centers in the US, resulting in tremendous product pull through for MS.

• Designed Microsoft’s Knowledge Management System into an enterprise level portal that strategically aligned with the services engagement lifecycle and delivered a application to be leveraged by the field consultants, product groups and partners.

Fusion Six Inc, NYC, 1998 to 1999

Position: Creative Director

Founder of a consulting practice that designed web based e-business products and solutions by utilizing User-Centered Design techniques and conducting user research and usability testing. Clients included: PBS, Fox News Online, Fox Sports, Ogilvy Interactive, PBS and People Magazine. URL’s: www.pbs.org/outofthepast, www.ford.com.

Time Warner/Athena Now, NYC, 1995 to 1998

Time.com, Time Magazine

Position: Design Director

Managed and art directed a team of designers and developers to create compelling weekly and monthly news reports that would complement the magazine. In addition, Art directed and managed the production of Time’s interactive kiosk exhibit called “Faces of Time: 75 Years of Time’s Best Covers,” for the National Portrait Gallery at the Smithsonian Museum.

Position: Art Director, Time Digital

Art directed Time Digital and oversaw all photo shoots.

Athena Now, Time Warner

Position: Creative Director

Hired by Time Warner and Find SVP to recruit and manage a cross-disciplined team of designers, to design and develop a broadband online information service called “Find Out”.

Newsweek Interactive, NYC, 1994 to 1995

Position: Art Director

Directed and launched Newsweek’s online service on Prodigy. An award winning online service recognized for its easy-to-use user interface and interactive features. Increased user traffic by 45%.

PREVIOUS EMPLOYMENT:

Print Art Director for Prescriptives (Estée Lauder), Revlon International, Tiffany & Co, NYC.

EDUCATION:

Pratt Institute, NYC: MFA, Computer Graphics

Parsons School of Design, NYC: BFA, Communication Design

ADDITIONAL TRAINING:

Advancing Your Consulting Skills; Microsoft Solution Frameworks; Conducting User Visits; Interaction Design Theory and Methodology; Conducting Surveys; Presentation Skills.

AWARDS:

National Press Photographers Association, “Award of Excellence” and 1st place in “Best Use of Photography on the Internet”- 1998

Communication Arts Magazine, “Award of Excellence”, Interactive Design Annual- 1997

Newsweek Interactive, an award winning online service on Prodigy- 1995

LANGUAGES:

Fluent in French & Greek.

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