******@*******.***

Catherine Thomson

*** ****** **.

Park Ridge, IL 60068

******@*******.***

847-***-****

EDUCATION: B.A English, Northern Illinois University

DeKalb, Illinois

Paralegal Certificate, Roosevelt University

Chicago, Illinois

OBJECTIVE: I would love to work in a fast-paced environment where I can put to use the skills I have developed over the years. I’m looking for a challenge and would love to be in an environment that excites me and allows me to learn new things.

SKILLS:

• Deliver superior customer service

• Can multi-task and complete assigned tasks in a timely manner

• Extremely detail-oriented

• Excellent computer skills with Microsoft Office software

• Excellent phone skills

EMPLOYMENT:

VCR ACTIVE MEDIA 1994-2008

Mississauga, Ontario Canada

Customer Service

• Process client orders

• Answer phones and direct calls

• Sales support; prepare proposals and quotes for account directors

• Troubleshooting, i.e. making sure client receives satisfactory

response to his/her inquiry

• Channel orders to correct departments

• Some inside sales

• Report to company Treasurer

• Price and process invoicing

• Some Accounts Receivable

U.S. BANKRUPTCY COURT 1992-1993

Chicago, Illinois

Petition Clerk

• Entered Creditor information from bankruptcy petitions into

database

LEGAL TEMPORARY AGENCY 1992

Chicago, Illinois

• Read depositions for asbestos litigation, extracting targeted

information

MEDIATECH 1989-1990

Chicago, Illinois

Customer Service Rep

• Handled satellite feed of Oprah Winfrey Show

• Fielded phone calls from TV affiliates if feed went badly

• Was responsible for commercial inserts and ordering make goods if

spots did not air properly

• Processed orders for copies of show as requested by client

• Booked and ordered satellite time

• Processed invoices for my department

REFERENCES AVAILABLE UPON REQUEST

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