Administrative Assistant
Resume:
Stefanie Pierce
Houston, Texas 77080
*****************@*****.***
Objective Seeking a full-time position that would utilize a broad range of my clerical, customer service and administrative skills with a team environment and opportunities to grow within the company.
Experience
Collections/Insurance/Dispatch Assistant
June 2010 - May 2011 Business Productive Financial, Houston, TX
Made daily calls, emails and faxes to customers past due on their lease contracts.
Responsible for getting full payments, partial payments and also working out payment plans to assist customers in getting current with their account.
Verified insurance on current drivers and lessees and assisted new owner/operators with obtaining insurance.
Assisted with dispatching over 10 tractor-trailers on long-haul loads.
Other duties included answering the phones, entering collections information into the ACT database, completing new broker applications, updating various spreadsheets as well as maintaining and updating customer files.
Customer Service Representative
August 2006 - January 2010 Michigan Peat Company, Houston, TX
Assisted customers with product information, ordering, order tracking, problem solving and general information.
Daily invoicing of orders shipped.
Maintained pricing matrix for over 50 items of products and many customers and areas of sales.
Assisted with marketing, research and creating databases for these projects.
Entered orders into the AS400/JD Edwards database, which were processed and shipped from our Michigan and Florida Distribution plants.
Also cross-trained for additional order processing and invoicing for Bay Houston Towing Marine division.
Customer Service/Administrative Assistant
December 2004 - August 2006 Sunburst Shutters, Houston, TX
Answered all incoming calls and greeted clients in our showroom. Inside sales and scheduling of sales and install appointments.
QuickBooks, AR, invoicing, deposits, collections and general use of reports.
Processing new jobs and entering customer information and job details into the customer database.
Interaction with Lowe's personnel (a retailer of the product).
Marketing research, small office projects and other office duties.
Skills
Windows XP, 2000, NT4.0, 98, 95, Microsoft Word, Excel, PowerPoint, Access, Outlook, QuickBooks, ACT 6.0, AS 400 Database, Lotus Notes, IBM mainframe, OMNEX database, JD Edwards Database.
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