Customer Service Manager

Shelly Hughes

**** **** ********* ***

Philadelphia, PA.19132

********@***.***

Home: 267-***-****

Summary: Detail oriented team leader with 3 years’ experience in the retail sector meeting sales goals and providing excellent customer service.

Skills:

Capability to communicate effectively

Outstanding knowledge of report writing

Skills of professional presentation and management

Competent to work as part of team

Exceptional organization skills

Ready to work flexible

Filing

Microsoft

Basic computer skills

35 wpm

Experience:

Start date: February 2008 -Present

Title: Home Health Aid

Location: Jevs Agency

1854 old Orchard rd

Abington, PA.19120

Duties include assisting client with scheduling appointments, personal hygiene, administrate

medication and also documenting information of client daily activities. Able to maintain

secret information about client’s health and treatment.

Start Date: 09/2006-01/2008

Title: Dispatcher (Temp. Assignment)

Location: Career USA

Comcast Cable

Duties include resolving issues regarding installations and service calls. Performs data entry

and work order modifications. Resolves order discrepancies in advance of Technicians being

routed to appointments. Maintains contact via phone or text when Technicians are on site.

Supports order modifications including rates/packages/provisioning codes, installation,

charges and points/quota. Ensures work flow in advance of Technicians being routed into the

field. Provides operational support to Technicians and maintains detailed account notes of all

actions taken in the appropriate tool/application. Handles inbound contacts (phone calls,

emails ,and text messages) from Technicians.

Assistant Manager 2003 - 2006

National wholesale liquidators

Duties includes

Work closely with the Retail Store Manager to maintain sales and manage employees

Verify accuracy of daily service revenue reports, bank deposits

Maintain proper inventory controls, vendor transactions and compliance standards in line with company guidelines

Managed customer service levels within the branch, adhering to established policies and procedures

Consistently exceeded personal and store sales goals and revenue metrics implementing performance building strategies

Trained and coached staff to provide a world class shopping experience for customers

Supported the Store Manager to achieve of all financial and operational objectives relating to cost control and loss prevention activities

Education:

Community College of Philadelphia

1700 Spring Garden

Philadelphia, Pa 19132

Start: 9/2008-Present

Expecting Graduation: Aug

Degree: Culture Science & Technology

Credits 53

Benjamin Franklin High

550 N. Broad Street

Philadelphia PA 19130

High School Diploma

Reference: Upon Request

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