Customer Service Quality Assurance

JOB OBJECTIVE: GIS Technician

QUALIFICATIONS:

Priority Determination; Literature Review; Type 88 WPM; Research; Data Entry; Proficient with Spanish

Technical Report Writing; Statistical Analysis

EQUIPMENT:

Garmin GPS Handhelds; Trimble GPS (Backpack; Plotter;

COMPUTER / TECHNICAL SKILLS:

AutoCAD; Seibel; ESRI ArcInfo / ArcView / ArcGIS (8.1, 9.1, 9.3, 10.0); Adobe Acrobat Reader; Adobe Photoshop; Mac OS; Windows XP / 7; MS PowerPoint; MS Access; MS Excel; MS Word; Outlook; SAS; MiniTab; Internet

RELATED AND PROFESSIONAL EXPERIENCE:

(Data Gathering / Analysis)

Gathered GPS data on sample sites via the use of a Trimble GPS Backpack Unit or Garmin GPS handheld unit. Performed general data entry and statistical analysis for technical papers and presentations. Reviewed existing / incoming data for currency, accuracy, usefulness, quality, or completeness of documentation. Analyzed Geographic Information Systems (GIS) data to identify spatial relationships, using maps, and tabular data. Entered data into (GIS) databases, using coordinate geometry and keyboard entry of tabular data. Conducted telephone interviews to verify sensitive data.

(Report Preparation)

Developed electronic and hard copy reports, maps, diagrams, and charts summarizing the results of experimental theory and research. Prepared MS PowerPoint presentations and presented results and data analyses to clients, and coworkers. Prepared operating manuals, schematics, and diagrams summarizing current operating and maintenance strategies for laboratory equipment and Quality Assurance / Quality Control procedures. Performed literature review. Conducted internet-based, library-based, and telephone research.

(Technical Support)

Updated and maintained environmental archives, laboratory data logs, and environmental and fabric filtration databases. Read blueprints, maps, and schematic drawings. Applied knowledge of theory and components to help troubleshoot laboratory equipment and computer equipment. Calibrated, maintained and performed preventative maintenance procedures on laboratory instruments and computer equipment. Installed, updated, and maintained computer software.

WORK HISTORY:

Covance Contract Agent - Covance / Sedona Staffing - San Diego, CA - 2011-present

Customer Service / Sales Associate - UCSD Bookstore - San Diego, CA - 2010-2011

Engineering Technician - ETS, Inc - Roanoke, VA - 2007-2010

Research Scientist - CSES Dept. at Virginia Tech - Blacksburg, VA - 2004-2007

Graduate Teaching Assistant - CSES Dept. at Virginia Tech - Blacksburg, VA - 2004-2006

Environmental Health and Safety Intern - Iluka Mineral Resources, Inc. - Stony Creek, VA - 2004-2004

EDUCATION / CERTIFICATION:

M.S. Crop, Soil & Environmental Science - Blacksburg, VA (Virginia Tech)

B.S. Mining Engineering - Blacksburg, VA (Virginia Tech)

Minor Spanish - Blacksburg, VA (Virginia Tech)

Certification of Performance - Geographic Information Systems (In Progress) - San Diego, CA (Mesa Community College)

MEMBERSHIPS / AFFILIATIONS:

American Society of Mining and Reclamation, (ASMR) - 1/07 - Present

Alpha Psi Chapter of Phi Sigma National Biological Sciences Honor Society - 1/05 - Present

The Society for Conservation GIS, (SCGIS) - 10/11 - Present

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