Customer Service Sales

RAHEELA ALI

************@*****.***

***** ******** ***** ***** • Sugar Land, TX 77498 • 832-***-****

EDUCATION

The University of Texas at Austin Bachelor of Arts-Biology

July 2012

EXPERIENCE

Eclectic Eyewear– Optometric Assistant; Austin TX Summer 2011-Present

• Glasses Repair, order glasses, assist patients in finding glasses that fit them best

• Insurance verification, dispensing/ordering contacts, administering dilating drops

• Utilize ocular testing apparatus to assist in preliminary exams: VA, NCT, Autorefractor, and Lensometer.

Modern Eyes – Optometric Assistant; Austin TX Fall 2010-Summer 2011

• Verified Insurance, received calls, set appointments

• Utilized ocular testing apparatus

• Maintained inventory of materials

Flawn Academic Center – Computer Assistant/Proctor; Austin, TX Summer 2010

• Monitored the computer lab to insure the lab rules were being followed

• Offered customer service with knowledge of word processing, internet, and multimedia applications

• Analyzed inventory, submitted hourly POR

Zales – Jewelry Consultant/Cashier; Sugar Land, TX Fall 2008-Summer 2009

• Updated six productivity reports regarding orders, shipments, revenues, store goals and margins on a daily basis

• Handled all customer telephone communication including: complaints, requests for specific items, repairs, all item

inquires, and item transfers

• Sent out personal invites to engage the customers in our on-site jewelry show and increase customers to purchase

through Zales credit cards by 40%

• Submitted monthly success stories to district manager for the company to review and share

Abercrombie – Sales Associate/Cashier/Impact; Sugar Land, TX Summer 2007-Spring 2008

• Calculated the daily summary of sales at the end of each day

• Cultivate relationships with customers to encourage loyal and satisfied customers

• Assisted in training of 5 new employees

Forever 21 – Sales Associate; Sugar Land, TX Spring 2006-Summer 2007

• Promote sales events by distributing invitations to all customers

• Delegated and supervised multiple tasks during 7-hour shifts

• Offer guidance with clothes and accessories to accommodate with each customers unique style

LEADERSHIP EXPERIENCE AND ACTIVITIES

UC Berkeley Optometry - (Opto-Camp), Participant July/Summer 2012

• Participant of Berkeley Optometry’s Opto-Camp which comprised of a three-day in residence experience that provided opportunities to learn about the profession of optometry and the process of becoming an optometrist.

The Texas Optometry Career Opportunities Program (TEXOCOP), Participant June/Summer 2012

• This rigorous program mirrored the UHCO’s optometry curriculum. These graduate level optometry courses prepared me for professional optometry school as an undergraduate student. Competent in performing the following exams: Case History, Visual Acuity, Cover Test, Confrontation Fields, NPC, NPA, Stereo Acuity, EOM, and Pupils.

Lasik Eye Institute, Shadowed Fall 2010

• Dr. Bruce January (MD) introduced me to a new environment of eye care. I watched/assisted Dr. January as he performed Lasik and PRK procedures. I observed Dr. Sadighi (OD) play a vital role in assisting patients with pre and post examinations at the surgery center.

Pre-Optometry Professional Society, Distinguished member Fall 2010-Present

• Involved in volunteering, social, and networking activities to accelerate my knowledge about the career in optometry

Texas School for Blind and Visually Impaired, Volunteer Fall 2010-Present

• Assisted in testing young children Braille and creating assignments

Ismaili Muslim Student Association, Active Member Fall 2010-Present

• I perform services in the community, get involved in sports, social activities, and engage in outreach events and meet

other Ismaili college students in the process

University of Texas Nursing Student Association, Active Member Fall 2009-Spring 2010

• Volunteered for the UT longhorn school bus event which consisted of working as a mentor for elementary students

• Volunteered for the underprivileged through the Micah 6 foundation

• Volunteered for UT VIP as a mentor for first year incoming students

Students Helping in Nursing Education, Volunteer Fall 2009 – Spring 2010

• Assisted an Alumni faculty member through UT direct to organize and update alumni events

Methodist Hospital, Volunteer Fall 2008-Spring 2009

• Volunteered as a patient liaison to assist patients and their family members in every way possible in the cardiology

department, CATH lab, and intensive care unit

HONORS/CERTIFICATIONS

• HIPPA certification Summer 2012

• University Honors Fall 2010-Spring 2012

• Certified Vision Screener Spring 2011-Spring 2016

• CPR/AED certification Spring 2010-Spring 2012

• First Aid certification Spring 2010-Spring 2012

• Students Helping in Nursing Education Active Member Award Fall 2009-Spring 2010

• President’s Volunteer Service Award from President’s Council on Service and Civil Participation Fall 2007

ADDITIONAL INFORMATION

Computer Skills: MS Word, Excel, PowerPoint, Graphics Ulead Photo Express etc.

Languages: Fluent in Hindi, Urdu, and Gujarati

Interests/Hobbies: National sports (Soccer), travel, dance

Work Status: US Citizen

Reference: Mark Pesel - Zales 281-***-**** / Dr. Kevin Gajda –Eclectic Eyewear 512-***-****

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