Analyst

Michelle C. Johnson

***** ****** **** • Alpharetta, GA 30004• 678-***-****

***************@*****.***

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PROFESSIONAL SUMMARY

Creative thinking, knowledgeable, and dedicated professional with an exceptional eye for details, strong technical and analytical abilities seeking a business support position within a company that will allow the use of knowledge and skills obtained through professional and educational experience

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SKILLS

Troubleshooting

Problem Solving

Report Development

Customer Relationship Mgmt

Process Improvement

Project Management

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PROFESSIONAL EXPERIENCE

Adaptable Systems Corp (Corporate Payroll Services) Alpharetta, GA Jan 2012 -Jun 2012(contract)

Product Manager- Contract

•Manage the strategic and tactical activities of software application projects

•Oversee the productivity of an international application development team (Mumbai, India)

•Create materials to aide in the sale and marketing of launched applications

•Effectively support staff and customers with technical support and implementation activities

•Report progress of projects and present ROI analysis to stakeholder(CEO)

•Create application design documents to facilitate and direct the enhancement of applications

•Work with Project Sponsor and offshore IT staff to upgrade and launch system improvements.

•Lead testing efforts; ensuring all issues are identified, documented, and reported.

•Enforce project deadlines and schedules, assisting in the facilitation of team and client meetings.

ADP Alpharetta, GA Nov 2009 – Dec 2011

Technical Payroll Support/Client Manager

•Supplied on-going application and technical support to assigned client base (100+)

•Built relationships by providing decision support to internal and external customers daily

•Perform research and analysis of wages and tax liabilities to aide in statutory compliance

•Manage projects and offer presentations on project deliverables to clients and other stakeholders

•Served as subject matter expert while testing and piloting of new product/program releases

•Support internal and external clients by completing system updates and adjustments

•Active in enhancement projects for payroll processing applications and processes.

•Analyzed data to make projections in payroll processing in comparison with target goals.

•Managed calendar of payroll processing’s for approximately 130 clients monthly

Taylor Bean & Whitaker Atlanta, GA May 2008- Aug 2009

Sr. Business Analyst

•Gathered information for the creation of reports used to aide in management decisions

•Elicited information pertinent to requirements writing using relational databases and SQL

•Provided assistance to business units on process design and workflow

•Created process and data flow diagrams in VISIO for software and process redesign solutions

•Identified and resolved production issues for existing systems (Tier-4 Application Support)

•Supported pre and post development, testing, and implementation of software products

•Acted as Liaison to QA & Development teams overseas (Minsk, Russia)(India)

IndyMac Bank Norcross, GA March 2001-Nov 2007

Business Analyst / Transaction Manager

•Developed SharePoint portal site for Strategic Management group collaboration

•Served as subject matter expert(SME) within Strategic Management projects

•Designed and developed reports to track over $100 Million in customer performance trends

•Coordinated UAT Sessions and developed test plans for new system releases

•Prepared monthly production reports for over $50 Million in Bulk Loan Purchases

•Mentored and coached junior associates as the liaison for the business unit.

•Successfully completed over $50 Million in reconciliations, adjustments, and wire transfers as a result of detailed research and analysis using relational databases and SQL queries

•Assisted in creating automated pricing and purchase processes

•Tested systems as an end user for defects and identified gaps in system requirements.

•Integral part of a team that helped to increase funding figures by 200% over two years; accounting for funding revenues of $3 B quarterly.

Operations Support Specialist/Scheduler/ Collateral Analyst

•Coordinated the settlement of over $10 Million in mortgage loans daily

•Ensured loan file completion prior to closing document draw

•Performed audit on over $1 Million in pre-funding documentation daily

•Processed 20-30 wholesale mortgage loans daily *(highest department average)

•Prepared 20-30 compliance letters and disclosures *(highest department average)

•Audited over 10 Million in collateral pledged to the Bank to ensure compliance with bank policy

•Supported ongoing testing of new policies, procedures,& systems as subject matter expert(SME)

•Communicated data deficiencies to clients to document deficiencies in a timely manner

•Prepared reports to monitor and track the status of over $100 Million in collateral

•Performed wire export for over $10 Million in funding on a daily basis

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EDUCATION

DeVry University Alpharetta, GA 2008-2010

B.S Technical Management (Computer Information Systems) 4.0 GPA *Summa Cum Laude

University of Phoenix Phoenix, AZ 2006-2007

A.A Accounting 3.96 GPA*Honors

PROFESSIONAL EDUCATION & CERTIFICATIONS:

MS SharePoint Administrator Training at IndyMac Bank 2007

FPC Certification 2011

TECHNOLOGY:

Software/Solutions MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe

MS SharePoint, MS Project, MS Visio, Microsoft Dynamics, Clarify CRM, Crystal Reports, Oracle, SAP, PeopleSoft, CCI Mainframe, SQL Server Management Studio, MS Visual Studios

Languages: C++, C#, SQL

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