Administrative Assistant High School

Dawn M. Gardner

**** ******** **

Cincinnati, OH 45204

Cell: 513-***-****

Email: ***********@*****.***

QUALIFICATIONS:

• Work well with little supervision

• Fast and efficient with computers

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

04/11-07/11 Zenya Auditing Work from Home

Keyword Proofreader

• Review several audits a day and exclude any keywords that do not belong

• Work with minimal supervision

11/08-02/09 Convergys Cincinnati, OH

TCA Agent (Work from Home)

• Answered incoming calls from customers with technical issues

• Supplied technical support for cable, internet, and telephone services

• Processed client files and schedule appointments

• Handled various clients and issues

02/07-05/08 Tropicana Casinos and Resorts Crestview Hills, KY

Administrative Assistant/Accounting Clerk

• Managed office documentation

• Performed faxing, photocopying, and filing duties

• Assisted supervisor with special projects

• Assisted accountants with journals upon request

• Created financial statements for President monthly

09/04- 12/06 US Bank Cincinnati, OH

Teller/Risk Management

• Handled customers needs and money

• Greeted and directed visitors/customers to their destination and provided general information

• Answered multi-line telephone, routed calls, and took accurate messages

• Sold company products

• Reviewed Currency Transaction Reports

• Submitted reports to the IRS

EDUCATION:

Current University of Phoenix Bachelors Degree from Home

April 2011 University of Phoenix Associates Degree from Home

June 2004 Simon Kenton High School High School Diploma Independence, KY

CERTIFICATIONS:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Typing: 88 WPM

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