Manager Customer Service
Resume:
Douglas Charles Hollingsworth
Leesburg, FL 34748
****************@***.***
Plant Management Executive
Operational & Profit Turnaround - Lean Manufacturing - Process Improvement
Hands-on business management professional with extensive success and experience in delivering profit growth through Lean initiatives, continuous process improvements and aggressive cost controls. Skilled in organizing, planning and implementing strategic priorities. Adept at increasing production efficiency, improving inventory management and new product development. A decisive and innovative leader. builds, trains and leads effective teams to deliver mission-critical results on time and under budget.
Certified in Lean Six Sigma
Certified in Total Quality Management
Trained and experienced as a LSS Black Belt
Selected Professional Accomplishments
• Improved overall order processing cycle time by 67% through design and implementation of a custom order & production management software system (PSI – Programmed Solutions, Inc) improving order throughput and accuracy providing for efficient scheduling, material purchasing, reducing press changeovers and make ready’s.
• Implemented Standard Operating Procedure processes to identify control points through Process Mapping in each manufacturing process, define requirements, implement for effectiveness.
• Restructured Process Controls and Procedures guidelines to significantly reduce Quality errors/
re-work by 76% and improving productivity. Achieved a 42% Quality cost reduction and a 22% reduction in cycle time.
• Developed and implemented plan to reduce paper waste. Initiated new targets, implemented training on waste reduction disciplines and established operator accountability for waste goals. Reduced overall paper waste 43% resulting in $10K-$15K cost savings per month.
• Reduced outside POP buys by 32% while improving cycle time 18% through more efficient scheduling and internal capability product design improvement.
• Re-vamped multi-facility production plans to decrease costs and increase capacity. Closed 1 facility and merged operations into another reducing overall costs 24% and increasing productivity 22%.
• Re-negotiated pricing and service requirements to reduce raw materials costs by 8.9%.
• Coordinated buyout strategy of a disruptive business partner. Prepared plan to increase sales by 400% in 3 years. Relocated company to new facility while purchasing and installing new equipment.
• Designed new security features to achieve an unprecedented (minimal) level of train ticket fraud. Expanded program to 4 other ticket applications, increasing revenues 300% at 24% profit.
• Researched & sourced equipment, purchased and installed a Folding Carton production capability in Honduras, Central America. Included installation and certification of a 6 color press, die cutter, and converting equipment. Defined and implemented Standard Work procedures and processes.
• Designed and implemented a Work Cell that effectively increased throughput by 48% allowing us to take 2 presses off line saving wages, materials, and associated maintenance costs.
• Analyzed customer profitability by job, subsequently created and executed a plan to eliminate low margin accounts and/or raise pricing while retaining business that impacted company’s margins. Reduced the low margin account percentage by 75% while retaining 93% of the customers.
Douglas Charles Hollingsworth Page 2
Professional Experience
VP Production (including Plant Manager & General Manager roles) 2009-2011
Inovar Packaging Group, Arlington, TX (including operations at Wayne Trademark, High Point, NC & San Pedro Sula, Honduras CA)
Combined revenues of $39M in PS label and Flexible Packaging, Flexo & Offset Folding Carton.
Directed Operations, Production/Manufacturing, Inventory, Purchasing, and Quality Processes, with P & L accountability. Directly responsible to improve operations through production improvements, cost reduction, and Customer Satisfaction. Restructure manufacturing organization to a Lean Manufacturing environment, eliminated redundant staff, improved overall order flow and process efficiency. Improved Wayne Trademark profitability 32% through improved operations. Installed press, die cutting, and converting equipment and processes in Central American plant in Honduras.
Senior Business Consultant 2008-2009
George S. May & IPA Inc., Chicago, IL
Audit small business operations, recommend improvements to reduce costs, increase business viability.
Vice President/General Manager 2005-2007
DSI Forms, Inc., Palatka, FL
Revenues of $8M+ in commercial printing, security documents, and Fulfillment services.
Provided Executive Leadership for Sales/Customer Service, Operations, Manufacturing, and Accounting with P & L accountability ($7.7M budget with 45 employees). Directly responsible for strategic relationships with Key House Accounts and DSI Sales Distributor organization.
Restructured organization to Lean Manufacturing environment. Improved quality performance through establishment of Process Control guidelines and procedures.
Director of Manufacturing/Division Manager 2001-2005
Holden Graphic Services, Minneapolis, MN
Revenues of $7.3M producing traditional business forms, commercial printing, security documents (checks, etc), direct mail products (jumbo rolls) and Fulfillment services.
Directed Sales Support, Customer Service, Operations, Manufacturing, Inventory, Purchasing, Quality Processes, and Billing with P & L accountability ($6.7M budget with 42 Employees). Directed Key House Accounts which contributed 28% of total revenue. Restructured organization to a Lean Manufacturing environment. Developed 3 new Secure Document products for Strategic positioning.
Prior to 2001
Director of Operations FormScan, Inc Plymouth, MN
Director of Operations Banta ISG, Digital Print Eden Prairie, MN
General Manager – Graphics Best Buy Company Eden Prairie, MN
Founder/Chief Manager Image Group International (Book Printing) Plymouth, MN
General Manager Bang Printing Brainerd, MN Operations Support Manager NCS – Forms Division Edina & Owatonna, MN
Regional Production Manager Carlson Companies Plymouth, MN
Education
Business Administration - University of Minnesota, Minneapolis, MN
Crosby Quality College (Dr. Phillip Crosby Institute of TQM), Knoxville, TN
Lean Six Sigma, Villanova University, Tampa, FL
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