IT Assets Coordinater/Tracker

EXPERIENCE:

**** - **** ******* ********** ,**** Integrated Science and Engineering Group (In support of the Bioastronautics NASA contract) Houston, TX

Desktop Support Technician/Asset Coordinator

• Reviewed, submitted, and received service requests in the Numara Footprints system that was used to satisfy the customer’s IT needs.

• Troubleshot various issues received through the service request system that were due to desktop or software related issues.

• Imaged computers using according to model to reflect company standards as well as maintain patches, software, and Windows XP Professional operating system updates.

• Deployed/retrieved workstations as needed for new hires and terminations. Archived hard drive data for according to contract process requirements.

• Installed and implemented computer hardware components for users with particular needs.

• Sustained accurate records in the information technology asset database on computer leases, equipment warranties, service level agreements, and software licensing.

• Interfaced with users about license availability using computer audit software along with the IT asset database.

• Furnished software reports using asset tracking software detailing the need for lease renewals and upgrades.

• Tested newly developed software in the development, integration, and production phases to ensure the quality of the software prior to realizing it to our customers.

• Inventoried over 1500 pieces of tagged IT hardware yearly to ensure all assets are correctly logged according to location and user in the maintained property management database.

2003 – 2005 Barrios Technology, LTD Houston, TX

Courier

• Performed general administrative duties including: answering multiple line phone system, ordering supplies, and distributing mail.

• Provided particular departments with purchase summaries, check requests, and process new employees.

• Completed a daily mail route in a company owned vehicle delivering government documents and other various items.

• Maintained a professional office environment for employees and visitors, including properly logging in visitors.

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