Customer Service Engineer

RESUME

HUSSAIN ZUBAIDI SHAIK

Mobile No: 056*******.

Address: Haara, Riyadh.

Email ID: **************@*****.***

Career Objective

I am an energetic, focused individual, with high levels of academically proven technical ability. I am also organised; self motivated and have a keen eye for critical details. I possess excellent communication skills and have experience of working within a team; therefore I believe I can be a valuable asset to an employer.

Summary:

Able to work independently as well as in a team effectively.

Ability to use excels in a professional way.

Strong computational, analytical problem solving.

Highly organized and dedicated with positive attitude.

Willing to work as a key player in challenging & creative environment.

Highly motivated towards goal achievement and a very strong team player.

Creative, Problem solving attitude & adapt to the environment.

Ability to learn and master new things quickly & effectively.

Ability to grasp & develop new skills.

Staying motivated under any given circumstance.

Making the best possible first impression.

Initiative to take more responsibilities for career growth.

Good communication and presentation skills.

Excellent leadership qualities and ability to coordinate in a team.

Clean U.K driving license.

Computer Proficiency

Operating Systems : Microsoft Windows

Programming Languages : ‘C ‘

Software : Drive test on JDSU E6474A and post processing tool Actix.

Computer Hardware : PC Assembling, Installation & Maintenance.

Tools : CNT, Agilent 9.1, 12.1, 14.1

JDSU E6474A, PPT Actix, GPS

EMPLOYMENT HISTORY:

Sept 2011- Dec 2011. Worked as Optimization engineer, India.

To configure the system with JDSU software for short and long call and to measure Rx-level, Rx-Quality and C/I and to maintain KPI values.

Performing optimization like detection and rectification of Swap by manual tracing, changing antenna tilts and orientation on the basis of clutter, to remove interference.

To perform the drive test for 2G, 3G in order to check the performance of the network.

Solve the network problems like over and under shooting and to analyze the handover failure and other problems like call drops etc.

Done RF Drive in Dedicated & Idle mode along with Short & Long calls.

Determine the actual network coverage & Performance.

Judging the number of TRXs required for Capacity sites planning.

Can efficiently work with Excel and power point so as to deal with customer complaints and making presentation plots.

Jan 2011-Aug 2011 PCB Assembler, DIAM display producers, Loughborough U.K.

To design the circuit boards and to solder them.

Wiring, drilling, usage of power gun fixing the LEDS.

Oct 2009-Sept 2010 Supervisor, Pound land, London, U.K.

To assign the sections to the employees and to train them.

To provide excellent customer service.

To look the operation of tills and to maintain the flow of business during rush hours.

To order the products based on sales and stock

Qualification

Post-Graduation : MSC in Telecommunication. (2009-2011)

(Middlesex University, Hendon, London, U.K. NW4 4BT)

Project : WLAN security and its loopholes.

Professional Qualification: Bachelor of Technology. (2006-2009)

(Jawaharlal Nehru Technological University, Hyderabad, A.P,

India.)

Specialization : Electronics & Communication Engineering

Academic Qualification : Intermediate (Board of Intermediate Education, A.P, India)

(2004-2006).

: Secondary School Certificate (Board of Secondary Education,

A.P)

Course : Optical fiber Communication.

Advanced Training Institute, Government of India.

Certified GSM RF Engineer.

Bharat Sanchar Nigam Limited (BSNL), INDIA.

Personal Profile

Name : Hussain Zubaidi Shaik

Date of Birth : 06-03-1987

Father’s Name : Ali Zubaidi Shaik

Gender : Male

Marital Status : Bachelor

Nationality : Indian

Religion : Islam

Languages Known : English, Hindi, Urdu

(HUSSAIN ZUBAIDI SHAIK)

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