Customer Executive
Resume:
RESUME
H.K.MARTINA
AVADI, ( : 988-***-****\988-***-****
CHENNAI – 600 054. 1 : ******@*****.**.**\*********@*****.***
CAREER OBJECTIVE
To pursue a dynamic and a challenging career in an organization that offers a creative and challenging work environment, together with job satisfaction and steady–based professional growth.
ACADEMIC CHRONOLOGY
COURSE NAME OF THE INSTITUTION UNIVERSITY / BOARD YEAR OF PASSING % OF MARKS
MBA
Rajalakshmi Engineering College
(Affiliated to Anna University)
ANNA UNIVERSITY
2009 70
BBA Jaya College of Arts and Science
Thiruninravur
(Affiliated to Madras University) MADRAS UNIVERSITY
2007
76
+2 Vijayantha Model Sec. School
STATE BOARD 2004
75
S.S.L.C. Vijayantha Hr. Sec. School CBSE 2002 40
TECHNICAL QUALIFICATION
• PCP Tally 6.3
• Typing English higher and tamil lower second class and ACDA (Call Center Training)
EXPERIENCE
• Intelenet Global Service as E1 Junior Customer Support Executive – 2009 – sep 2009- Feb 2010
a) Documentation and Creating of Letters of Loans and Overdraft.
b) Client queries through handling phones
c) Handling customer reports
d) AML Transactions
. Scope international April 2010 – august 2010
a) LC Advising
b) AML transaction
c) Handling queries and paper work
d) Customer Reports and transations shipping goods reports
• TCS (Tata Consultancy Services) – Customer Support Executive in Global Investigation – 2011 (funds transfer – FATF ) sep 2010-may 2011
A) Customer queries and recall of funds
B) Handling Financial Transactions
C) Consolidation of Customer Reports (EXCEL REPORTS)
D) Client Reports through E-Mails
E) Transfer of Shares and funds transfers
F) Transaction Reports and Queries
G) AML Queries Reports
PROJECT DETAILS
“A study on sewage waste” on Environmental Science-BBA
“A study on Consumer Awareness”-BBA
At
IndoTech Transformers Limited
“A study on Consumer Awareness on Mutual Fund”-MBA
At
Caliber financial services
“A study on financial performance analysis of Indian Overseas Bank”-MBA
At
Indian Overseas Bank-AVADI
PERSONAL STRENGTH
My strengths are
• Positive thinking
• Cheerful attitude
• Team spirit
PERSONAL INFORMATION
Name : Martina.H.K
Father’s Name : E.P.Samuel
Date of Birth : 22/11/1987
place of Birth : Chennai
Gender : FEMALE
Marital Status : SINGLE
Nationality : INDIAN
Religion : CHRISTIAN
Languages known : ENGLISH, TAMIL, HINDI
Address : Type I, 8/4
H.V.F.ESTATE,
AVADI, CHENNAI-600054.
DECLARATION
I here by declare that the information furnished above by me is true and correct
to the best of my knowledge and belief.
DATE : Yours faithfully,
PLACE: Chennai (H.K.MARTINA)
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