IMRAN SHABIR

Address: ** *********** **, ****** ****, Bedford, MK40 4LG.

Date Of Birth: 29th July 1982

Telephone: 012**-****** / 075********

Email: gc74i1@r.postjobfree.com

Profile

I am an individual who has a desire in learning new technologies that are provided by software and hardware vendors for testing and personal development. I am confident in performing tasks such as System Admin, Desktop and 2nd line support. Also, performing software and hardware installation-configuration to maintain the functionality of the Network and Computers, I am also confident in using Microsoft products for Server/Client side installations. I work well as an individual and as part of a Team, tasks that are given to me I do them to the best of my knowledge with full confidence. I have a logical and practical approach to problem solving.

IT Skills

Networking

Web Services

Microsoft Packages

Virtualisation

Multimedia Tools

Wireless Support

Career History

Aug 2007 – Present RNID, London

Title: Senior Desktop Support Analyst

Norton Ghost, Hardware/Software installs for Laptops/desktops, HTCs, EPO (McAfee)

Moving computers, telephones, office moves and installations, Windows Vista/XP/2000/7

2nd/3rd line, VNC (Remote Support), AD, Citrix, VPN, Email, Wireless/WiFi, GPO

Assisting with Audio/Video Conference setups, Office 2000/2003/2007/2010, MPLS, Switches

May 2007 – Aug 2007 Marsh Limited (Outsourced to Marsh and Mercer), Bedford

Title: Helpdesk/1st Line Support

Taking calls from users, Password resets, raising/chasing Remedy incident tickets

Remote Assistance provided to staff members and assisting with staff difficulties

Logging software/hardware faults and day to day faults, VPN/RSA token issues

1st line and 2nd line (Remote support), Citrix, AD, Lotus Notes, VMWare, Web Application Support

Assisting staff with email support by chasing and raising necessary tickets (if applicable)

March 2007 – May 2007 ComputaCenter (Outsourced to Channel 4), Milton Keynes

Title: 1st Line Support Analyst

Supporting/Troubleshooting Citrix and Lotus notes along other applications

Contacting users/teams via email and telephone regarding incidents/requests

Remote onto users pc’s/laptops and assisting with users issues, completing requests/tickets

2nd line support, Citrix, AD, SMS, Remote Access Support, RDP, MS Office and WinXP

February 2006 – March 2007 ComputaCenter (Outsourced to Barclays Capital), Milton Keynes

Title: System Administrator

Using citrix to connect to Servers, training staff on the procedures/process,

Customer Service/Customer focus and Call logging software (Remedy)

Logging software/hardware faults and day to day faults (i.e. login issues, lotus notes)

Discussing requests with different departments/users by telephone or email

2nd Line and System Analyst, Active Directory, MS Office, W2k and WinXP

Supporting Bloomberg, Reuters, .Net, SDAPS, Right Fax (user accounts) and many more.

Setting up Citrix/Lotus notes on staff computers and troubleshooting applications

December 2005 – January 2006 ComputaCenter (Outsourced to Abbey), Milton Keynes

Title: IT Technician

COE Building pre-installed Windows 2000 Professional client systems

Installing licensed software to the staff members requirements

Liasing with staff members to audit them/their systems of hardware and software’s that they use

Technician issues where raised to/by the line manager

Troubleshoot any issues occurred during the installation of hardware or software

Replacing old systems with a faster specification for the new intranet

Supporting helpdesk and staff members with Desktop, 2nd and 3rd line support

October 2005 – November 2005 JBC Computers Ltd, Coventry

Title: IT Technician

Building and Maintenance of Computer Systems

Network Configurations of Windows 2000/2003 Server & Windows 98/2000 and Exchange 2003

Configuring Cabling, Hubs, Routers & Structured Cabling/Housing

Network Administration and Configuration

Configuration of TCP/IP Protocols

Windows 2000 Pro, XP Pro and MS Office 2000/2003

Network Management and Troubleshooting

Active Directory, Exchange, DHCP and DNS

February 1998 – December 2001 Short Term Contracts

Communications skills & Customer Services

Installations of Cabling, Server and Workstations

Configuration of Computer Systems

Hardware checks for basic boot-up

Installing Hardware for Computer Maintainability

Qualifications

Oct 2005 – November 2005 JBC Computers Ltd

OCR Level 3 Certificate for IT Practitioners (ICT Systems Support)

City & Guilds Level 2 Diploma for IT Practitioners

Sept 2004 – June 2005 BSc (Hon) Computer Science The University of Luton

Programming languages: ASP and JavaScript

ADO: Structure, connection and performance

Team Work: Management

Sept 2001 – June 2004 HND Computing The University of Luton

Web Services: Flash, Dreamweaver, FrontPage and HTML

Networking: Windows 2000 Professional and Windows XP Professional

Rational Rose: Infrastructure, connectivity and functionality

HCI Interfaces

Sept 2000 – July 2001 NVQ Advanced Diploma in Networking, Barnfield Technology Centre

Sept 1999 – July 2000 NVQ Computer Maintenance, Barnfield Technology Centre, Luton

Sept 1998 – July 1999 NVQ Operating IT, Barnfield Technology Centre, Luton

Sept 1995 – July 1998 Biddenham Upper School, Bedford

Hobbies and Interests:

In my spare time I enjoy creating ADO websites by including different types of multimedia packages and themes, I like to play out-door and in-door football. I also watch television, play XBOX 360 and networking two computers for playing games and sharing resources.

Referees:

Available upon request.

Contact this candidate