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Customer Service Representative

EL Monte, CA, 91731
September 03, 2008

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Leonie Liu

**** ********** ******

El Monte, California 91731


Customer Service Representative

Highly reliable with Excellent Phone Skills

Strong Verbal and Communication Skills

Well Organized and High Attention to Detail

Four years’ experience as a customer service representative. Customer focused, goal oriented, with excellent verbal communication and interpersonal skills. Reliable with a verifiable record of punctuality and low absenteeism.

Core Strengths

Client Relations Communication Skills

Detail Oriented Organizational Abilities

Problem Solving Computer Literate

Multitasking Self-Starter

Professional Experience

INDYMAC BANK, Arcadia, CA 2006 to Present

Senior Customer Service Representative

Consistently exhibit superior customer service to bank account holders on the phone and in person. Identify and make ancillary sales referrals, recommend alternate channels, cross-sell bank services and products.

■ Noticed for maintaining full accountability of transactions.

■ Recognized for computing figures with speed and accountability.

■ Able to satisfy consistently stringent audit examinations.

■ Reorganized filing system enabling staff to more easily retrieve information.

WASHINGTON MUTUAL BANK, Arcadia, CA 2004 to 2006

Customer Service Representative

Process customer transactions within established guidelines. Responsibilities include merchant, and vault operations, ATM processing, and funds transfer operations. Chosen to be the branch leader for (CAN!) Committed Active Neighbors Program.

CAN! Volunteers:

■ Deliver financial education presentation to children and adults.

■ Help with local fundraisers.

■ Collect school supplies for children in local schools.

■ Raise funds internally by staffing bake sales to support schools.


California State University, Long Beach, CA

Bachelor of Liberal Arts, Journalism, 2008

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