Customer Service Representative
Resume:
Leonie Liu
El Monte, California 91731
626-***-****/ ******.***@*****.***
Customer Service Representative
Highly reliable with Excellent Phone Skills
Strong Verbal and Communication Skills
Well Organized and High Attention to Detail
Four years’ experience as a customer service representative. Customer focused, goal oriented, with excellent verbal communication and interpersonal skills. Reliable with a verifiable record of punctuality and low absenteeism.
Core Strengths
Client Relations Communication Skills
Detail Oriented Organizational Abilities
Problem Solving Computer Literate
Multitasking Self-Starter
Professional Experience
INDYMAC BANK, Arcadia, CA 2006 to Present
Senior Customer Service Representative
Consistently exhibit superior customer service to bank account holders on the phone and in person. Identify and make ancillary sales referrals, recommend alternate channels, cross-sell bank services and products.
■ Noticed for maintaining full accountability of transactions.
■ Recognized for computing figures with speed and accountability.
■ Able to satisfy consistently stringent audit examinations.
■ Reorganized filing system enabling staff to more easily retrieve information.
WASHINGTON MUTUAL BANK, Arcadia, CA 2004 to 2006
Customer Service Representative
Process customer transactions within established guidelines. Responsibilities include merchant, and vault operations, ATM processing, and funds transfer operations. Chosen to be the branch leader for (CAN!) Committed Active Neighbors Program.
CAN! Volunteers:
■ Deliver financial education presentation to children and adults.
■ Help with local fundraisers.
■ Collect school supplies for children in local schools.
■ Raise funds internally by staffing bake sales to support schools.
Education
California State University, Long Beach, CA
Bachelor of Liberal Arts, Journalism, 2008
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