Customer Service Sales
Resume:
Della Marie Miehs
Depew, New York 14043
******@*****.***
QUALIFICATIONS:
High energy, results oriented professional with supervisory, sales, and customer service experience. Strong organizational and prioritization skills, ability to multi-task, effectively analyze problems and issues. Working knowledge of Microsoft Office Word, Excel, Outlook.
EXPERIENCE:
NORTHEAST MECHANICAL, INC.
HVAC Contractor 2003-2011
SERVICE DEPARTMENT ADMINISTRATOR
• Analyzed and negotiated contract proposals and renewals
• Assisted customers with product/service information, quoted prices for service, scheduled service
calls, resolved customer complaints professionally
• Collection on outstanding receivables for Service Department
• Maintained and scheduled service for a fleet of 30 vehicles
• Prepared and filed warranty claims with vendors, monitored claims for reimbursement
• Accounts payable vouchering and statement reconciliation
• Verified work orders for accuracy prior to entering them into the database for billing
• Maintained customer database and weekly reports
• Daily backup for receptionist & dispatcher
HMX TAILORED
Men’s Tailored Clothing Manufacturer 1987-2003
CUSTOMER SERVICE ADMINISTRATOR/INSIDE SALES
• Directed and organized all customer service functions for the launching of four new divisions.
• Supervised 1 employee
• Monitored service levels, call volumes and schedules; took action needed to ensure customer
satisfaction, cost control, and efficiency
• Liaison between customers, sales force, upper management, and internal departments
• Processed all orders, maintained customer database, assisted customers with product information,
pricing, availability, quoted deliveries, resolved customer complaints, issued return
authorizations, and processed credits
• Monitored key accounts to insure timely production and delivery of their orders by interfacing with
production planning, warehouse and logistic personnel
• Attended yearly sales conference training with sales team
ACCOUNT COORDINATOR
• Managed the J.C. Penney account, liaison between the account and management regarding status of
inventory, sales, and production
• Generated weekly reports for company management
EDUCATION AND TRAINING:
Erie Community College, Orchard Park, New York - Computer Specialist Certificate
State University of New York at Buffalo - Business Administration
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