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Customer Service Technician

Location:
West Columbia, SC, 29203
Salary:
40000
Posted:
November 20, 2012

Contact this candidate

Resume:

Terrence Warren

Mobile: 808-***-****

Email: g9rrxe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Senior level professional with years of experience operating, installing and maintaining various

radio and telecommunications systems primarily fiber. Certified in fiber optics, fiber optic

splicing, networking, and design

PROFESSIONAL EXPERIENCE

December 2011-Present

Synerfac/Black Box Networking Services, Cable Technician/Fiber Engineer

Installing and terminating Fiber Optic Cable, Testing and troubleshooting fiber and Cat 6

cabling, installing electronic components, access points and enclosures,

Sage Group, Fiber Optic Instructor (part-time)

Teaching fiber optic fundamentals to AT&T technicians, giving detailed instructions on fiber

optic terminating and splicing, testing and troubleshooting, networking and design, OTDR and

Optical Loss testing, operation of electronic testing equipment,teaching Anearobic and unicam

terminations, mechanical and fusion splicing, certifies technicians to be competent to work in the

field of Fiber Optics through the Fiber Optic Association.(FOA)

August 2011-December 2011

Neany UAV Systems, Aerostat Technician/Flight Engineer/Payload Operator

Seven weeks of training at TCOM manufacturing facility. Trained on MX-15 Westcam an Flir

Star Safire sensors. Responsible for mission products provided to TOC, responsible for sending

SITREPS to PGSS Command and all other associated tasks, resonsible for ordering supplies and

inventory for maintenance, attended OPs Intel Briefings, ensured equipment maintenance and

conducted log of flight time and events, participated in inflation, deflation, launch and recovery

of aerostat, assisted in operational phase of aerostat missions, installed and operated electronic

IR cameras and radar located on aerostat, maintained documentation concerning aerostat

payloads and related optical electronics, flight time and missions, tested and maintained fiber

optic network associated with UAV payload, video feed and monitoring equipment

April 2011-August 2011

Focus Technology Consultants, Cable/VSAT Technician

Termination and punch down of Cat5, Cat5e and Cat6 cables, Installation of internal and external

access points throughout Pope AFB in Fayetteville NC, network design and implementation,

inventory of stock in warehouse and shop vans, installation of POE, patch panels, routers and

switches, installing electronic IDU and ODU VSAT units, configuring parameters for VSAT

equipment settings, experience with the Installation, configuration, maintenance or

troubleshooting of transmission systems

Oct 2009-January 2010

SGIS, WAVES electrician/Installer

Installed and maintained Waves alerting systems to include SPT towers, TRXs, Broadband

antennae throughout various FOBs in Iraq. Monitored settings via company laptop to check

parameters, operating software, frequencies etc.

June 2009-Oct 2009

General Dynamics, Fire Control Instructor

Instructed military personnel on the operation and maintenance on electronic components inside

the Bradley armored fighting vehicle along with other M-1 series tracked vehicles and thermal

imaging. Taught students on fundamentals and instructions on soldering circuit boards and

replacing electronic cards. Taught direct support procedures of 91G(formerly 45G)

Perform tests using DSESTS system on electro-optical armament components, able to

demonstrate knowledge of basic AC/DC electricity, digital electronics, firing systems, diagnostic

procedures, reading and interpreting schematics, oscilloscopes, multimeters, laser safety and

precautions

December 2008-December 2009

South Carolina Army National Guard, Fire Systems Control Repairer, 45G20

Perform tests using electronic testing devices, (DSESTS) and repairs on a variety of optical-

electro armament components of armored vehicles, able to demonstrate basic knowledge and

profiency with AC/DC electricity and digital electronics, perform sustainment maintenance on

the armored vehicles' Fire Control Systems, electronic analysis, cable repairs, advanced

soldering, troubleshooting and diagnostic procedures, traced circuits using schematic diagrams,

hand and power tools, oscilloscopes, multimeter, replaced circuit boards, demonstrate laser

safety precautions while performing repairs on optical equipment using other special test

equipment.

February 2007-October 2008

Information Management Group, Field Service/Fiber Technician, GSE-13 (sub-contractor

of DRS)

Maintained and installed lines of communications in Baghdad, Iraqi’s Al Faw Palace, inside

termination and troubleshooting for Cat 5, Cat 5e, Cat 6 and fiber projects. Primary duties were

customer support service, terminating and maintaining fiber optic and Cat 5 network 24/7 to

include fusion splicing. Installed various VSAT and SATCOM equipment such as Band 1 and

Band 3 radio antenna, UHF multi-band deployable radio,Norsat Bi-Band Terminal (DART node

relay support station, Promina and Tactical encryption devices (TEDs, KyK13, ANCD, Singars

radios) in support of 63rd Signal Unit Mission as part of the inside plant palace sustainment

team. Configured IP addresses on computers, installed and activated digital telephone on a VOIP

network, set up and sheduling Video-Teleconference meetings, installation and maintenance of

Video-Teleconference networks, experience with design, development, testing and evaluation of

networks or network infrastructure, routine system maintenance and analysis functions

including: hardware configurations; adding, removing and replacing hardware components; use

of hardware and software diagnostic testing tools; and cable infrastructure installation and

maintenance, monitor and troubleshoot physical links, trunks, and transmission circuits,

configure and troubleshoot an ATM switch, performed circuit, system, and network patching

and cross connecting to establish, sustain, and restore service, working knowledge of Remedy

monitoring and reporting tools

November 2006-February 2007

Mid-Pacific Communications, RF/Fiber Technician

Installed and maintained various radio systems and VSATs of varying size (Orthogon, Canopy,

Dragonwave) for wireless broadband provider. Installed and maintained remote relay base

stations and hubs, IMARSAT, Tested and configured Cisco switches, surveyed buildings for

network design projects, terminated fiber cables extending from various mobile and stationary

satellites, customer support and service, troubleshoot RF paths utilizing spectrum analyzers,

Monitor and troubleshoot physical links, trunks, and transmission circuits

August 2005-Sept. 2006

Dataline Inc., DOD Contractor/GS-9

Deployed with Marine Communications Battalion in support of commercialization project in

Fallujah Iraq for outside and inside plant termination. Installed all associated equipment for

outside plant termination such as pedestals, splicing trailers, termination of multiple strands of

fiber and pairs of Cat 5, Cat 5e, Cat 6 cables and buried enclosures.

June 2004 -August 2005

Time Warner Cable, Installer

Install and maintain digital telephone service, high-speed data and cable television on a daily

basis. Troubleshoot and install hardware on PCs and laptops, configure IP addresses. Manage

inventory at warehouse weekly updating new and existing equipment while performing

maintenance, customer service and support.

April 2004 - June 2004

Beacon Technology Group, Cable Systems Technician II

Installed Cat 5 Network, 110 patch panels, and jacks.

Terminated faceplates and connectors.

March 1997 - May 2004

United States Army, Cable Systems Technician

Eight weeks of Training at Ft. Gordon Signal Center. Installed and maintained lines of

communication in Hawaii, Louisiana, Thailand, Kuwait, Iraq, Georgia. Trained and instructed

classed on aerial pole constructions, electronic networking and testing equipment, fiber optics,

network design. Maintained and inventories a warehouse of equipment, personnel and vehicles

during Operation Enduring Freedom. Installed and monitored LAN/WAN networks. Responsible

for equipment worth over $500,000. Installed Various radio antenna systems such as the

TACSAT system, experience with the Installation, configuration, maintenance or troubleshooting

of transmission systems, experience with design, development, testing and evaluation of

networks or network infrastructure, routine system maintenance and analysis functions

including: hardware configurations; adding, removing and replacing hardware components; use

of hardware and software diagnostic testing tools; and cable infrastructure installation and

maintenance, monitor and troubleshoot physical links, trunks, and transmission circuits,

configure and troubleshoot an ATM switch, performed circuit, system, and network patching

and cross connecting to establish, sustain, and restore service Bi-Band Satellite Suitcase

Terminals (BBSST) Transportable Satellite Ground Terminals (TSGT) Deployable Satellite

Ground Terminals (DSGT) Norsat Bi-Band Terminal (DART) Oridian, Singars OE254. Used

several COMSEC equipment and fill devices while working with the relay and remote Node

stations. Used military GPS equipment for obtaining timing and location for installing radio relay

stations. Familiar with HF Antenna propagation, VHF multi-band radio systems, Crypto fill

devices (TEDs, Kyk13, Promina,Canopy) Overall 13 years total experience in Radio

communications specialization in HF, VHF, UHF or SATCOM ground stations, Fiber Optic and

Information Technology, experience with system operations, engineering, design, installation,

repair analysis, Quality Assurance, troubleshooting or installation and repair of

telecommunications systems and infrastructure to applicable military and I3MP standards.

EDUCATION AND CERTIFICATIONS

2010-PresentUniversity Of Phoenix, Information Technology Security(BS pending 2014)

2000 - 2001 Wayne Community College

CCNA

999 - 2001 Honolulu Community College

Fiber Optic/ Cat 5,5e,6 certification, OTDR certification

Fusion Splicing, Networking Design, Bicsi, 3M, Lucent, Seicor

Basic Electronics certification,

1992 - 1995 Southern Wayne High School

Diploma



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