Terrolyn R. Ansley

**** ******* ***** ****

Pasadena, TX 77503

Phone: 832-***-**** Cell: 713-***-****

Email: g90op7@r.postjobfree.com

SUMMARY

Highly motivated individual who has experience in leadership roles, handle a fast paced work environment well, and work well with others.

OBJECTIVE

A position in an area where my working experience and skills can be utilized for mutual advantage.

PROFESSIONAL EXPERIENCE

Verizon Wireless Inc., Houston TX 2011-Present

Customer Service Representative

• Handle customer questions, complaints, billing inquires

• Professionally resolves customer’s issues with one call resolution

• Offer alternative solutions where appropriate with the object of retaining the customer business.

• Communicate with the customer using web-based tools and demonstrates the associated proficiency in typing and grammar.

• Makes financial decisions to protect/collect revenues and adjusts customer accounts.

Benchmark Family Services, Houston TX 2009- 2011

Office Manager

• Developing Office Procedures and Policies

• Filing and Maintaining office records

• Dictating, typing and Word Processing

• Interviewing Prospective employees for positions opened within the company

• Employment Verification/ Schedule fingerprinting screenings

• Inventory of Office Equipment

• Train employees in Office equipment and telephone systems

• Processing Background screenings

Wells Fargo Bank, Plainview TX,/Alvin TX 2006- 2009

Service Manager

• Ensured prompted and efficient transactions processing and generation of sales

• Necessary teller and lead teller functions

• Created, trained and coached a successful service team

• Scheduling/ payrol

• Ensured employees were in compliance with operational regulations and guidelines.

Plateau Wireless, Plainview TX 2004-2006

Retail Supervisor

• Schedule drug screenings

• Provide training to new hire

• Filing and maintaining office records

• Data entry

• Resolved inter office disputes

• Tech Support

Cingular Wireless, Lubbock TX 2002-2004

Customer Service Representative

• Handles customer questions, complaints & billing inquires

• Professionally resolved customer’s issues with one call resolution.

• Offers alternative solutions where appropriate with the objective of retaining the customer’s business

• Communicate with the customer using web-based tools and demonstrates the associated proficiency in

o typing and grammar

• Made financial decisions to protect/collect revenues and adjusts customer accounts.

EDUCATION

Strayer University, Houston, TX; Business; currently attending online classes

San-Ford Brown College, Houston, TX: Associates Degree 2009

Southeastern Academy of Travel and Tourism, Kissimmee Florida: Diploma 1990

Central Lafourche High School Raceland, La.: Diploma 1989