Driven for Success
Resume:
Marcy Nichols
*************@*******.***
Abbottstown, PA 17301
Profile Highly developed leadership skills, administrative experience, and interpersonal skills.
Employment Experience
1990 -2008 Executive Assistant Hanover Direct, Inc. 340 Poplar Street, Hanover PA 17331
TeleServices
• Support Call Center and Maintenance Management
• Support IT
• Maintain Escalated Customer Inquiries
• Disburse Petty Cash
• Purchase Requisitioning for Facility
• Excel, Access Reporting
• Monitor various budgets
• Employment Involvement Committee – Co Chaired committee of associates responsible for planning and executing company functions, fund raisers, etc. within required budget objectives
Executive Assistant Hanover Direct, Inc. 340 Poplar Street, Hanover PA 17331
TeleServices
Provide administrative support to the SVP of TeleServices and Call Center Management Team including managing calendar, meetings, travel arrangements and presentations.
• Managing Open Follow-up Actions Report
• Provide Certified Notary Public services for all Pennsylvania location
• Manage various budget objectives for Human Resources, Facility and Call Center
• Address, Resolve and the follow through of all escalated??? customer issues to customer resolution
• Provide administrative support for the Reporting Analysis Team
• Instrumental in the development of Upsell reports
• Coordinating with the Maintenance Supervisor with follow-up issues and processing of purchase requisitions
• Processing Purchase Requisitions to Purchasing department
• Providing administrative support to the IT Director of Telecommunications
• Providing backup to Switchboard
• Coordinating company special events for up to 400 persons staying within required budget objective
• Managing SVP Direct Reports’ time off calendars
Secretary
Call Center Management Team
Assisting Call Center Management Team in all administrative functions including:
• Reports, Meeting Minutes, Payroll processing, report distribution, Upsell Reports (manual prior to system generated), travel arrangements
• Planning Associate Luncheons and Picnics meeting budget objectives
• Communications to other departments
• Revamping Catalog Distribution process reducing costs of approximately $25,000
1989 – 1990 Assistant Manager
HofbrauHaus, Abbottstown, PA 17301
Assisting Owner with scheduling wait staff, bartenders and cooks.
• I also worked in each of these positions.
1984 – 1989 Secretary
BMY (United Defense) York, PA 17404
Responsibilities included:
• Assisting up to 26 Engineers with all administrative functions from maintaining their wages to their reporting.
• Developed and maintained Hotline reporting.
SKILLS Microsoft Word, Excel, Power Point; Visio 2000; and Microsoft Exchange and Outlook
ACHIEVEMENTS Served as Clerk in the United States Army and United States Army Reserves. Successful Office Manager who enjoys handling multiple business responsibilities resulting in a significant impact to businesses overall successes.
EDUCATION Hanover High School
Fort Benjamin Harrison – 75Bravo – Company Clerk
Soldier of the Month – Company D, 123rd Maintenance Battalion 1st AD Erlangen Germany
On the Job Training (25 Years of Experience)
Various business seminars
Contact this candidate