Management Manager
Resume:
Keith Banks
*******@*****.***
PROFESSIONAL SUMMARY
Experienced technology leader with 15 years of diverse expertise in the Information Technology field, including 10 years of director-level leadership of information security, compliance, strategy, operations, and product development. Demonstrated effectiveness in communication, team development, contract negotiation, and project management. An individual whose personal philosophy and values have enabled him to succeed and to inspire and lead others.
Expertise includes:
• Experience implementing compliance programs and required controls for PCI, SOX, HIPAA and GLBA.
• A broad technology background with hands-on expertise in networking, system administration, telecommunications, and software development.
• A high degree of technical aptitude with the judgment to make strategic decisions in support of business objectives.
• A thorough understanding of the software development life cycle and change management.
• Proven experience designing, implementing and maintaining world class information systems.
HIGHLIGHT OF ACHIEVEMENTS
• Successfully implemented policies and controls to attain Sarbanes-Oxley compliance and complete numerous yearly audits including SAS 70.
• Lead remediation efforts to achieve PCI and HIPAA compliance for a 5000 employee public corporation.
• Spearheaded the research and development of successful information services products including an identity verification service and a subscriber-based lead marketing service.
• Reengineered the entire IT infrastructure for a national credit bureau. Designed and implemented a scalable, redundant system architecture, which generated a high return on investment. Implemented a mirror data center and processes to ensure the continuous availability of transaction processing services.
• Lead a division of a Fortune 500 to margins exceeding 50% by implementing cost saving technologies and developing a culture of productivity.
• Managed multiple data center projects and the startup of two large call centers.
• Conducted the due diligence and technology assessment of acquisition targets for a Fortune 500 company.
PROFESSIONAL EXPERIENCE
Sage Software Director of Enterprise Architecture
Information Security Officer Aug 2008 – present
Lawrenceville, GA
A $1+ billion provider of business software products and services with 5,000 employees in North America.
Currently serve as the Information Security Officer for Sage’s North American business units in addition to managing the Disaster Recovery and Audit & Compliance groups.
• Drove an 80% reduction in open security and compliance issues in the first year of employment.
• Conducted assessments and managed remediation plans to achieve compliance with HIPAA and PCI standards.
• Responsible for reporting on security and compliance efforts to the UK based Sage Group as well as briefing the North American CEO and CFO on security and compliance matters.
Innovative Architects Senior Director, Server Solutions Sept 2006 – Aug 2008
Duluth, GA
Responsible for the delivery of Microsoft solutions services including operational, tactical and strategic activities. Serve as subject matter expert and trusted advisor in areas of security, system availability, IT operations, system implementation and compliance.
• Conducted IT infrastructure assessments and developed technology roadmaps for companies ranging from startups to multinational corporations.
• Managed the implementation of Microsoft technologies including CRM, SQL Server, and SharePoint.
• Instrumental in expanding service offerings and securing a new client base.
• Successfully managed over 20 client engagements in 8 different states over an 18 month period, often with as many as 5 simultaneous projects.
• Designed and implemented high availability systems for companies including SunGard, Duke Energy, and Food Lion.
First Advantage Teletrack Chief Information Officer 2005-2006
Norcross, GA
A division of First Advantage Corporation and a leading provider of consumer credit information, risk mitigation and credit risk management solutions.
• Directed the strategy for the development and implementation of the next generation of credit processing and risk management systems.
• Realized substantial cost savings through technology and process automation.
• Directed enterprise IT strategy to align business strategy with applications development, database design, infrastructure and corporate security. Served as part of the senior management team in directing overall business strategy.
• Spearheaded the creation of successful new information services including an identity verification solution and a subscription-based leads service.
• Served as Corporate Security Officer: developed security policy, coordinated external and internal audits, implemented security controls and conducted employee training.
• Conducted due diligence reviews of several acquisition targets for First Advantage and our sister company, First American.
• Researched market trends and advised the executive group on competition.
First Advantage Teletrack Director, Systems Engineering & Architecture 2000-2005
Norcross, GA
• Principal architect for all transaction processing systems.
• Designed and created a 24/7 infrastructure that included geographically dispersed, load-balanced data centers.
• Directly managed and mentored the Engineering and Operations groups responsible for maintaining the 24/7/265 transaction processing environment.
• Reorganized the Systems Administration team while maintaining daily operations. Recruited and developed a team of highly qualified, motivated individuals.
• Acquired a high level of expertise with Microsoft server technologies including Windows Server 2003, SQL Server, Active Directory and Exchange.
Innotrac Corporation Manager and Senior IT Architect 1998-2000
Duluth, GA
A full-service provider of eCommerce, order processing, fulfillment and customer care services.
• Managed all computing and communications systems. This infrastructure consisted of mid-range UNIX and Intel servers, 5 phone systems, and 1000 PCs in 3 separate facilities.
• Responsible for the design and implementation of all computing and communications infrastructure.
• Managed a group of engineers, system administrators and contractors with senior level expertise in telecommunications, networking, database design and high availability systems.
• Designed and implemented a highly available E-commerce infrastructure that supported such clients as Coca-Cola, Haggar Clothing, Porche, and Ocean Pacific Apparel.
• Managed the design, construction, and startup of the technology and communications infrastructure for a 350 seat call center in Pueblo, CO. Recruited local staff to manage the ongoing technical operations of this facility.
• Spearheaded the creation of a web development group and managed the development of Innotrac’s first secure online system for the sale of products across the internet.
• Corporate coordinator for Y2K efforts.
Innotrac Corporation Network/Telecommunications Engineer 1996-1997
Duluth, GA
• Managed all aspects of the network and telecommunications infrastructure for the corporate office, a 450 seat call center, and multiple warehouse facilities.
• Designed and built a network that connected over 600 computers across 4 facilities.
• Developed Innotrac’s first Internet presence.
• Managed the PC support staff and served as senior level support for all Windows systems.
• Acquired senior level expertise in network engineering, telecommunications systems, data center operations and the management of Unix and Windows platforms.
Alexander Howden (now Aon) Systems Manager 1995-1996
Atlanta, GA
A leading provider of specialty insurance and reinsurance products. Acquired by Aon in 1996.
• Responsible for installation, support, and maintenance of the computer systems and networks for the corporate office and regional offices in 6 states.
• Supervised the IT Operations and Help Desk staff.
• Responsibilities included AS/400 system administration, computer room environment/layout, building wiring, phone system management, network/server monitoring, backup management and disaster recovery planning.
Previously worked part-time for Alexander Howden while attending Georgia Tech.
EDUCATION
Georgia Institute of Technology
Atlanta, GA Bachelor of Science, Management 1995
• Obtained a management degree with a focus in Information Technology.
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