Customer Service Manager

Suzanne E. Mimnaugh

***** *. ***** *******

Houston, TX 77099

281-***-**** Cell

***********@*****.***

Career Objective:

To secure a position where my existing skills in the areas of administration, customer service and management can be utilised by a progressive and innovative company.

Employment:

Julius Metals 2009 - Present

Cashier/Office Assistant

• Process customer and vendor tickets for payment

• Reconcile daily receipts and cash

• File tickets and daily reports

ypOne Publishing 2005 - 2008

Customer Service Manager

• Managed customer service complaints for advertisers, residents, sales representatives, and the Accounts Receivables department with immediate resolution

• Research and documentation of directory errors that assisted the data entry, production, and the distribution departments in the prevention of recurring errors

• Coordinated weekly and monthly pre and post publication reports of customer service claims

MCCS/Woodforest National Bank 2002 - 2005

Applications Processing Department Manager

• Established internal procedures and guidelines for processing merchant applications in Oracle database

• Overhauled credit underwriting criteria for prospective high volume ($100k) merchants

• Strengthened quality assurance processes in daily and monthly merchant account maintenance

Ashford.com 1999 - 2002

Administrative Services Manager

• Managed unassisted and Customer Service assisted Internet orders that were unsuccessful in the credit card auto-authorize system

• Coordinated customer charge backs and disputes with Chase Merchant Services (Visa, MasterCard), American Express, Discover and Diner’s Club

• Assisted various law enforcement agencies in controlled deliveries to apprehend individuals suspected in credit card and/or identity theft

Logix Communications 1998 - 1999

Administrative Assistant

• Prepared sales proposals and financial analysis for prospective telecommunications customers

• Created customer account data bases through internal credit and account set-up processes

• Processed sales representatives weekly time sheets

JA Electronics Manufacturing Company 1992 - 1998

Office Manager 1988 - 1990

• Managed the day to day office operations for 15 employees within a small business environment and manufacturing facility, with administrative and operational support in the following areas:

• Provided customer service and support to various Pipeline Corrosion Engineers and Technicians throughout the United States and Mexico

• Assisted customers with phone orders for custom manufactured products, parts and service

Skills:

Microsoft Office, Word, Excel, PowerPoint, Access, Oracle Database, Typing, Visio, MacBook

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