Software Quality Assurance
Resume:
Barbara A. Brown
Akron, OH *****
g7u0of@r.postjobfree.com
CAREER SUMMARY
Software Quality Assurance (QA) - Testing experience with a wide variety of projects and environments. Functionality, compatibility, reliability, load/stress, usability, installation, security and related test methodologies. Testing of ATM systems customized specific applications, network, multimedia, and related projects on Windows, operating systems. Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies, test cases and test plans, bug documentation and regression tests. I have 14 years of QA experience and twenty-six years cumulative computer technology experience in industry. I’m experienced with both team and individual work environments. I enjoy working collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.
Specific expertise in the following:
• Excellent Verbal / Written Communication Skills • Teamwork
• Interpersonal Skills • Integrity
• SCM • Passion
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, N. Canton, OH 2000 - 2010
A services company providing integrated technology solutions that enable customers to maximize their self-service and security capabilities.
Software Quality Assurance Analyst III Feb-2006 – Feb-2010
Implemented the structure for test plans, test cases and configured test cases for the Software Development Lifecycle (SDL) using Rational ClearQuest and ClearCase.
• Mentored and trained users on the Rational Suite of tools in accordance with the Software Development Lifecycle (SDL).
• Configured the test hardware and software for specific tests by creating and executing test plans, test cases and configured test cases.
• Developed and performed specific test strategies for functionality, compatibility, reliability, Hotfixes and RPQ tests as needed.
• Logged and updated Software Change Requests using Rational ClearQuest.
• Tracked software changes by putting tem into ClearCase in accordance with the Software Development Lifecycle (SDL).
• Experienced in working with projects structured by the Unified Process, Agile and SDLC methodologies.
• Worked with contractors and software engineers to identify and fix anomalies.
• Created Ghost images for retest purposes.
• Created, reviewed and validated QA software documentation and process documents as needed.
Configuration Management Administrator 2000 - 2006
Administered, supported and controlled product software using on-line, automated processes with Intersolv’s PVCS, Tracker and Merant Dimensions tools.
• Provided training and continuous support for development effort.
• Acted as a resource for developers to produce builds (installation media) from controlled scripts and development processes for install testing.
• Documented, refined and enforced configuration management procedures and processes.
• Released and recreated selected baselines for builds and new projects.
Diebold, Incorporated, Configuration Management Administrator (continued)
• Supported group tasks for review of quality records and audits and published status accounting reports.
• Setup and maintained personal workstations and other desktop tools related to this position.
Telxon Corporation, Fairlawn, OH 1984 - 2000
A company that designed, developed, manufactured, marketed, integrated, and serviced several types of portable microprocessors, wireless tele-transaction computers and systems, associated software, and peripheral devices for on-site data collection processing and communications.
Software Release Specialist / Systems Administrator 1996 - 2000
Created, administered and controlled product software releases using secure on-line automated processes with Intersolv’s PVCS tool and Microsoft Access Databases.
• Performed configuration management on release processes, controlled the final software output for warehouse distribution.
• Supported all field personnel by providing software support for customer availability and worked directly with order entry to provide customer service.
• Provided training and documentation on the Release process.
• Published status accounting for software deliverables.
• Archived and controlled the storage vault for all customized software.
Depot Express Dispatcher / Coordinator / Customer Support 1994 - 1996
Took customer calls, dispatched customer-stored equipment and retrieved broken equipment within 24 hours of customer call in.
• Worked directly with 57 customer accounts and was responsible for taking approximately 100 calls daily.
• Provided technical support for our customer base.
Systems Auditor / Team Lead Sept-1984 – Aug-1994
Wrote manual test procedures and test plans for destructive and validation testing on customized software per customer requirements.
• Performed testing and worked directly with developers on bug fixes and questionable issues with customer software.
• Mentored, assisted and trained other testers on accurate testing, creating test plans/test cases and the assembly of test equipment.
EDUCATION
Associate Computer Programming
Southern Ohio College NE, Mogadore, OH
TRAINING
WEBMASTER CERTIFICATE
Wooster State College, Wooster, Ohio
IBM Rational – ClearCase, ClearQuest and Manual Tester, Diebold Inc., N Canton, OH
QPSE – Dimensions System Administration Training, Diebold Inc., N Canton, OH
Merant – Dimensions Process Modeler and Client Courses, Diebold Inc., N Canton, OH
Intersolv – PVCS and Tracker (User and Administrative Courses), Intersolv, Atlanta, GA
COURSEWORK AND TRAINING
Advanced Microsoft Office, Telxon, Fairlawn, OH
Lessons in Leadership, University of Akron, Akron, OH
InstallShield Professional - InstallShield Software Corp., Vienna, VA.
CMMI – Level 2, Diebold Inc, N Canton, OH
ISO 9000, Diebold Inc, N Canton, OH
Software Change Management, Diebold Inc, N Canton, OH
SQL – Hands on training, Diebold Inc, N Canton, OH
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