Engineer Quality Assurance

Matthew Levin

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SUMMARY

Thorough Quality Test Engineer with extensive experience in testing of Bluetooth products and mobile devices. Consistently completes work accurately and on time. Great communicator with Product Development Teams for finding and resolving issues, enabling the company to reduce time to market, increase sales and the saving of money due to fewer quality related issues. Key strengths are in training, organizational and hands-on troubleshooting skills.

TECHNICAL SKILLS

Tools: Frontline Bluetooth logging, Bluetooth SIG Profile Tuning Suite, HT Basic, Broadcom and CSR flash tools, DOS command line, Kana, Remedy, Siebel, Atlys, Axys (2G environment), Infoflo, Vitria middleware, UNIX command line.

Additional: Windows XP, MS Office, RSD, Radiocomm, Jira, DDTS, CMU200.

PROFESSIONAL EXPERIENCE

MOTOROLA MOBILITY, Libertyville, IL; Redmond, WA 2004 – 2011

Quality Test Engineer, Companion Products Team 2005 – 2011

Member of 12 person Quality Assurance group for the international Motorola Companion Products Team whose goal is to develop accessories that transform basic mobile device features into tangible consumer experiences. Projected to be a USD $80 million business in 2012.

• Saved the company quality related costs by finding severity 1 issues prior to shipping date of products in development.

• Kept all devices in library up to date with the correct software versions needed for testing, ensuring that test results generated by these devices were valid.

• Set up Bluetooth accessory devices for electrical testing analysis which provided critical electrical data to Product Development Teams for improved performance.

• Proved preparedness and flexibility by having to test many different products in a given week.

• Assisted in designing test plans to analyze mobile device Bluetooth accessory products which improved methods and reduced test time.

• Reported detailed issues found during testing and entered them into Jira bug tracking tool.

• Performed regression testing when fixes were delivered resulting in improved quality prior to launch.

• Used logging tools to capture issues which assisted in ascertaining fixes for the Development Teams.

• Performed competitive analysis of Bluetooth products such as headsets and car kits, which raised awareness to the Product Development Teams of competitor’s features and capabilities.

• Executed audio testing on hands free Bluetooth products such as headsets and car kits, leading to improved audio quality.

• Participated in Motorola and Bluetooth SIG Unplugfests which led to improved compatibility.

• Maintained an organized Compatibility Team Device Library of mobile devices and Bluetooth products, which saved time and was used by the Product Development Teams as well.

• Provided test reports to the Product Development Teams by consolidating results from our outsource partner and internal testers.

• Trained colleagues in testing procedures which resulted in efficient and thorough reports.

• Assisted in maintaining electronics lab for safety, resulting in ISO qualification.

Page 2 Matthew H. Levin

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Field Test Technician, Motorola Customer Technical Solutions Team 2004 – 2005

Performed testing on new and upgraded CDMA and GSM/GPRS Motorola mobile devices resulting in improved quality prior to market launch.

• Reported detailed issues found during testing and entered them into DDTS bug tracking tool.

• Used mobile phone logging tools to capture issues which were provided to the Product Development Teams for analysis.

• Created organized and concise Excel based status reports of mobile devices under test which aided Development Product Teams in improved quality.

• Interacted with the Product Development Teams to obtain the resolution of the issues discovered thereby decreasing time to market of mobile devices under test.

3G Production Support Analyst – Tier 2, AT&T Wireless, Bothell, WA 2002 – 2004

Production Support Team provided high level support for AT&T Wireless customers, analyzing and resolving customer issues within a 3G telecommunications system.

• Used software tools to solve issues with customer accounts: Remedy, Siebel, Atlys, Axys (2G environment), Infoflo, Vitria middleware and Unix command line.

• Assisted in maintaining critical reference data by submitting written feedback to documentation team.

• Used available resources to troubleshoot errors and escalated to higher tier groups when appropriate.

• Contributed to the achievement of company goals by meeting and exceeding the Service Level Agreement for erred order resolution.

Technical Support Specialist, Interland formerly Hostpro, Bellevue, WA 2001 – 2002

Interland provided web hosting services to businesses and individual customers. Assisted customers in troubleshooting and resolving website issues leading to increased customer satisfaction and company reputation.

FrontPage publishing Web-based E-mail

Online statistical reporting SSL security certificates

Perl, CGI and ASP script problems Shopsite shopping cart e-commerce.

DNS name resolution Website control panel use

EDUCATION

Miami University, Oxford, Ohio

Bachelors of Applied Science in Manufacturing Engineering

Minor in Spanish

Lake Washington Technical College, Kirkland, WA

Associates of Arts and Sciences in Network Technology

PROFESSIONAL DEVELOPMENT

Motorola University Digital 6 Sigma Tools Training

Motorola University 6 Sigma Foundations

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