System Engineer
Resume:
JAMES R. SMITH
***A Albion Street, Somerville, MA 02144
**********@*****.***
QUALIFICATIONS PROFILE
Competent, results-driven, and business-savvy IT professional equipped with expertise in design, development, and delivery of cost-effective, high-performance technology solutions. Exhibit superior talents in all facets of project life-cycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training, quality review, and enhancement. Exemplify in-depth knowledge in a wide spectrum of industries coupled with proven effectiveness in building motivated and productive teams. Capable multitask in a fiercely competitive, challenging, and fast-paced environment with dedication to operational excellence.
CORE STRENGTHS
- System Installation, Configuration and Upgrades
- Network and System Administration
- Continuous Process and Performance Improvement
- Sales Action Plans Development
- Project Management and Operations
- Technical Support and Troubleshooting
- Leadership, Training and Team Building
- Outstanding Customer Service
- Organized with Strong Analytical Abilities
- Problem Resolution and Decision Making
EMPLOYMENT HISTORY
ASCENT TECHNOLOGY ~ CAMBRIDGE, MA: 2003–PRESENT
Manager, IT Sales and Services 2008–Present
Direct and coordinate daily operational aspects of the department, focusing on providing high-level of technical support to customers for both pre- and post-software sales. Provide expert advice to customers regarding the infrastructure needs and priorities in acquiring hardware and software.
Notable Achievements:
- Extensively traveled to customer sites to meet with executives for project planning and implementation
- Initiated the implementation and rollout of a 24/7 help desk ticketing system utilizing WebEx Support Center and Remote Access products to support both external clients and internal users that work in various locations; the effort facilitated the quick and efficient resolution of technical problems encountered by customers
- Improved customer training and product demonstrations by educating internal staff on WebEx Meeting Center product
- Increased corporate sales by conceptualizing, developing and implementing a robust virtualized customer SaaS solution in a data center build-out leveraging Citrix XenApp, VMware ESX, Oracle RAC and Apache Tomcat technologies
- Addressed customer apprehension regarding Oracle RAC by creating a comprehensive 50-page installation and configuration document based on numerous installations
Manager, Information Technology Services 2005–2008
Applied dynamic leadership talents in managing the 24x7 operations of company’s IT facilities, including hardware, software, telecommunications equipment, data networks and similar equipment. Earned the consensus of upper management pertaining to the needs and priorities of acquiring and maintaining hardware, software and related equipment.
Notable Achievements:
- Guaranteed 24X7 availability, reliability, security and maintenance of all IT facilities to support maximum productivity for internal operations and external hosted services
- Virtualized 90% of servers on VMware and Dell Servers on EMC Clariion storage providing numerous benefits; reduced costs and complexity of managing hardware and server deployment times while increasing uptime for all services
Network Administrator 2003–2005
Provided expert oversight in configuring network devices, including routers, firewalls, switches and VPN. Administered desktop and server imaging, configurations, software installations, upgrades and maintenance. Oversaw all Windows Domain Servers, including DNS, DHCP, Active Directory and Microsoft Clustering.
Notable Achievements:
- Proactively ensured maintenance of computerized systems and hardware preventing technical problems from impacting validated state of network by performing critical systems work orders, change controls and resolving incident reports
- Served as a significant contributor in company data backup and restoration, as well as in antivirus and anti-spam configuration and management
VERIZON ~ BOSTON, MA
Systems Administrator 1999–2002
Created and administered the Windows NT domain, which supported more than 400 end-users. Handled all aspects of desktop / laptop / server imaging and configurations including domain-wide antivirus solution.
Notable Achievements:
- Executed network infrastructure group troubleshooting and identified the issues in TCP/IP environment
- Instrumental in building, maintaining and restoring Windows NT/2000 desktops and servers
EDUCATION
BACHELOR OF ARTS IN COMMUNICATIONS
- Franklin Pierce University, Rindge, NH: 1998
PROFESSIONAL TRAINING & CERTIFICATION
VMware vSphere: Install, Configure, Manage Version 4, MicroTek, Burlington, MA: 2009
Real World Project Management, ASPE Technology, Boston, MA: 2008
Oracle Database 10g: RAC for Administrators Release 2, Fujitsu Consulting, Schaumburg, IL: 2007
Linux System Administration, Boston University, Corporate Education Center, Waltham, MA: 2007
Citrix Presentation Server 4.0: Administration, New Horizons, Computer Learning Centers, Waltham, MA: 2006
Cisco Network Administration Certificate Program, Boston University, Computer Career Programs, Waltham, MA: 2003
CCNA 2003-2006
TECHNICAL PROFICIENCY
HARDWARE: IBM Blade Server/ xSeries/ eServer/ IntelliStation/ ThinkPad, Dell PowerEdge/ Inspiron/ Latitude/ Optiplex, EMC Clariion, Cisco routers, PIX Firewalls, Cisco VPN Concentrators, Cisco/HP switches, Juniper Firewall/SSL VPN, UTP wiring installations
SOFTWARE: Windows 2003/XP/2008/7, VMware ESXi, Linux Red Hat, IBM AIX, WebEx, Citrix XenApp, Oracle Database, Apache Tomcat, IIS, EMC Networker, Symantec Antivirus, Lotus Notes/Domino, Exceed, Cisco IOS, PIX OS, Cisco VPN, ScreenOS
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