Project Manager Process Improvement

Sam Gao

**** ****** *****, ******, ** *****

630-***-**** (cell), ********@*****.***

SUMMARY

Dedicated IT professional with 19 years of experience and documented accomplishments. Expertise in software/system development, program/project management, and model-based process improvement. Performed both high-profile management and technical roles within organizations. Significant experience in the fields of telecommunications, federal government, defense, energy, insurance and offshore IT outsourcing. Demonstrated ability to manage teams in both traditional and start-up environments.

CERTIFICATION/EDUCATION

SEI-certified SCAMPI A Lead Appraiser for CMMI-DEV, CMMI-ACQ and CMMI-SVC, (0400401-01), SEI 2006

SEI-certified B&C Team Lead for CMMI-DEV, CMMI-ACQ and CMMI-SVC, (0400401-01), SEI 2006

Certified Information System Auditor (CISA) (0646520), ISACA 2006

Certified Project Management Professional (PMP) (195708), PMI 2004

Microsoft Certified Solution Developer (MCSD), Microsoft 1995

MBA candidate, Kelley Direct, Kelley School of Business, Indiana University, Bloomington, IN 2012

MSEE, Electrical and Computer Engineering (ECE), Northeastern University, Boston, MA 1992

BSEE, Electrical Engineering, University of Science and Technology of China, Anhui, China 1989

EXPERIENCE

CMMI Lead Appraiser

AT&T Services Inc./TMC, Hoffman Estates, IL 2/2011-Present

• Lead and participate multiple internal SCAMPI appraisals across entire AT&T companies nationally.

Sr. Manager/Principal Consultant

US Military Entrance Process Command (USMEPCOM)/CNI, North Chicago, IL 2005-2/2011

Led a multi-year process improvement project to achieve CMMI Maturity Level 3.

• Performed strategic planning (roadmap), defined process improvement lifecycle, built process improvement teams, led process gap analysis and process development, planned and mentored process implementation/deployment, led internal SCAMPI B and C appraisals, managed weakness resolution to closure, and managed SCAMPI A appraisal preparation.

• Established software development lifecycle model (Mega Flow) to guide software development activities.

• Established Process and Product Quality Assurance group, and audited organizational standard processes and products for projects lasted from couple months to 18 months.

• Managed the development of PPQA noncompliance reporting tool and CMMI process weakness improvement tool in MS SharePoint.

• Built organizational Process Asset Library (PAL) with over 200 standard processes/procedures defined.

• Led the preparation of SCAMPI A appraisal, including PIID development and readiness reviews.

• Trained over 200 government employees and civilian contractors in the areas of CMMI, SCAMPI and PMBOK.

• Led USMEPCOM to achieve CMMI maturity level 2 and capability level 3 for 5 process areas in January 2011

• Led 11 official external SCAMPI A appraisals, including 8 CMMI maturity level 2 appraisals and 3 CMMI maturity level 3 appraisals. The official appraisal results can be found at SEI Website

Sr. IT Management Consultant, Exelon Corporation, Chicago, IL 2004-2005

Led Platform Configuration Compliance project in Exelon IT Infrastructure and Operations (I&O) department to meet Sarbanes-Oxley IT auditing requirements.

• Developed 10+ processes/procedures to meet IT governance requirements.

• Developed Exelon IT Platform Compliance Reporting System which features automatic data collection and reporting functions. This system played key role in helping Exelon to pass 2005 Sarbanes-Oxley auditing.

Business Development Manager, ChinaSoft Resources, Ltd., US Operations, Chicago, IL 2004

Responsible for expanding ChinaSoft software outsourcing business to United States.

• Proposal development and presentation. Won 2 contracts from Microsoft - Windows CE testing project and Windows Service Pack / Security Patch testing project. Total volume is over $3 million.

• Involved in establishing software outsourcing development team in Seattle. The team grew from 1 person in 2003 to 30+ people in 2005.

CEO, Arrow Technologies Co., Ltd., Chicago, IL and Beijing, China 2001-2003

Led, organized and operated the company. (50+ employees)

• Performed strategic planning and investor relationship management; defined organizational structure; built management, development and marketing teams; and managed daily operations.

• Supervised product architecture and product-line development. Oversaw major company developments (GPS in-vehicle tracking system, Mobile Media project and CRM system specialized for life insurance companies.)

VP of Engineering and CTO, Ambow Education, Freemont, CA, Beijing and Suzhou, China 2000-2001

Responsible for overall technology and development management. Supervised e-Learning product line development, managed 80+ software developers across Silicon Valley, Beijing and Suzhou in China.

• Supervised the development of Ambow CyberCampus and CyberLearning software products, and automatic bug tracking system. These products and the software development techniques became the “corner stone” of Ambow.

Project Manager/Architect/Consultant and Founder, Titan Technology, Inc., Aurora, IL 1993-2000

Provided management and technical consulting services to fortune 500 companies including ComEd, Exelon, Ameritech, Anderson Consulting, Roadway, and NSSC.

• Architected and managed the StoreOnline.com and Net2Sign.com projects. StoreOnline e-Commerce Website was sold in 2004. Net2Sign was resulted a patent filed in 2000 and bought in 2001 by Arrow Technologies.

• Managed and developed patented Real-Time Video Capture System (VCS), a video surveillance system used for intrusion detection. This product became one of the two most profitable products for NSSC, especially after 9/11.

• Architected and developed PCInfo system to track deployed configuration information real-timely for 15,000+ PC/Laptops for Exelon Corp. It was used for 5 years before gradually replaced by newly released Microsoft Systems Management Server (SMS) during 2003-2004 at Exelon.

• Developed authentication library DLLs for PC login authentication for ComEd. This DLL was used for 6 years until replaced by Microsoft Active Directory in 2005 at Exelon.

• Participated in development of Full Services, Long Distance Phone Ordering System (APEX), and Local Phone Ordering System (CSNP) software products for Ameritech. Especially, APEX system gave Ameritech huge competitive edge when long-distance phone service was deregulated.

• Involved in developing the Enterprise Information System (EIS) and its components, which played key role for sustaining ComEd’s nuclear power operations.

ADDITIONAL INFORMATION

US citizen

Hobbies: sports, aviation and scouting

Publications: CMMI生存指南-最佳过程改进 Published October 2010 in China, ISBN 978-7-121-11860-9. This book is Chinese translation of “CMMI Survival Guide: Just Enough Process Improvement” (Suzanne Garcia and Richard Turner, SEI Series in Software Engineering, Addison-Wesley, ISBN-10:0-321-42277-5).

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