Customer Service Data Entry

DENISE DAVIS

CONTACT: 973-***-****

EMAIL: **********@***.***

TECHNICAL SKILLS

• Successful as an independent and team worker.

• Proven ability to simultaneously handle multiple tasks and complete deadlines.

• Ability to learn quickly and work effectively under stressful conditions.

• Proficient with Windows XP, Vista, Microsoft Office, Excel, Word, Outlook and PowerPoint.

• Programs used include Outlook, Lotus Notes, SAP, TPX, Oracle, AS400, NPI Registry, Abbyyfind Reader OCR 9.0, Kodak i1610 Scanner High Speed, Invoice Billing, and Ensure Accuracy.

• Knowledge of cGMP, SOP and. Good Documentation Practices and Regulations.

• Accurate documentation, record keeping, and strong Data Entry skills.

EXPERIENCE

Novartis Pharmaceuticals Corporation, East Hanover, NJ Kelly Services 9/11– 02/23/2012

Document Control Specialist

• Warehouse Data Control Clerk who will be receiving packages of medication, counting the pills, and entering data and scanning NDC product numbers and lot numbers of each box and packages into a SAP 710 Computer Database System. Scanned also.

• Scanned and retrieved boxes and tracked and open mail batches.

Solix Inc

Data Entry and Clerical/Mail Positions, Parsippany, NJ Employment Solutions. 03/11 – 04/11

• Received the scanned application, perform some due diligence and application review on the information provide, expeditiously and accurately enter data into the data base and assist with the application. Excel spreadsheets entries.

• Retrieved boxes and tracked and open mail batches.

Healthcare Systems/ Johnson & Johnson Company, Piscataway, NJ 05/10 – 1/07/11

Documentation Coordinator and Accounts Receivable Clerk (through DocuVantage & Kelly Services

• Process controlled documents utilizing an electronic document management system (Trim) Database System. Scanned documents into PDF Files and tracked documents.

• Reviewed documents for correct grammar, punctuation, spelling, formatting and adherence to current SOPs. Ensured all mark-ups and red-line changes were current. Routed documents for approvals. Verify Images.

• Worked with recognition server and validation and OCR/PDF & Release and Excel Spreadsheets, Assigning Modified Documents to Virtual Box.

Also worked with Cintas Shedding Company and Archived Tapes using Iron Mountain System.

• Support Credit Management Dept with issuing credits due to recalls.

• Process controlled documents within a excel spreadsheet using SOM Credit Management Credits and Debits System. Provides an audit trail to the originating source document and all related internal SAP documents.

Prudential Financial, Roseland, 09/08 – 03/10 Data Entry Coordinator (through Adecco

• Participated in Document Control Management integrating data Abbyfind Reader OCR 9.0

• Migrated documents in Excel spreadsheets.

• Used data verification test script checklist to implement the new application functionality.

• Ensured adherence to Standing Operating Procedures and working practices for assigned projects.

• Prepared binders with hard copy documents for comparison.

• Edits, Reviews, and proofreads SCM documents.

• Explanation for gap in employment: currently seeking new contract opportunities

Registrar and Transfer Company, Cranford, NJ 02/08 – 06/08

Quality Assurance/Data Analyst/Accounts Payable/Finance

• Responsible for the accurate posting of payments, invoice reconciliation and customer service.

• Ensured the accuracy of invoice charges and proper allocation of said charges.

• Investigated and resolved invoice discrepancies to ensure payment.

• Input alpha and numeric data into Excel spreadsheets and internal systems.

• Ensured that company processes were performed in accordance with company procedures, in a manner that promoted efficiency and on-time operation.

• Quality Control (QC) of data and transferring shares from a shareholder accounts to develop certificates .Reported and tracked status of any change in reports. Processed and converted files in MS Word. Adjust and balance debts and credits and filing certificates for mailing.

Explanation for gap in employment: looking for next opportunity

Biomet /EBI, Parsippany, NJ. 03/07 – 05/07

Patients Billing Claims Clerk/Warehouse (through EBI

• Professionally and effectively answered phones

• Maintained medical records and data of invoices.

• Retrieve doctor and patients letters using AS/400 Mapics.

• Participated in cross-functional team assisting other departments with clerical and administrative projects. Preparing and answer calls for patient’s questions concerning verification of Medicare Part (A) (B) (D) and Medicaid (HMO) Part (H)

• Systems used: Outlook E-mail also two days during the week would go into the warehouse and count inventory arm slings from off the pallets.

Irvington Towns hall, Irvington, NJ, 07/92 – 10/04

Purchasing Assistant/Customer Service Associate

• Answered inbound calls, fielded customer questions, and researched issues.

• Navigated multiple systems to maintain all logs and reporting documentation paying close attention to detail. Solicited orders for vendors and entries of purchase orders using Edmonds Data Entry Systems.

• Consistently adhered to business procedure guidelines.

• Responded to customer request for service within allotted time.

TEMPORARY ASSIGNMENTS: 02/08 – 12/10

• Ricoh (Customer Support Dealer Parts)-10/25/10-11/3/10 Adecco Staffing Service

• Diversified Information Technology (Medicaid Claims Reimbursements/Payments Data Entry Specialist)-9/20/10-10/15/10 Kelly Services

• Horizon Blue Cross & Shield (Claims Payment Clerk) - 10/07-02/08 Alternative Professional Solutions

• Wyndham Worldwide (Accounts Payable Clerk) 06/07 – 09/07 Volt’s Management Corp

(People soft 8)

• ADP National Account Services (Accounts Payable Clerk) - 01/07 – 06/07 Aerotex Professional Services (Oracle Accounts Payable)

• Goodwill Rescue Mission (Accounts Payable-Data Entry Clerk) - 11/06 – 12/06 Office Team Agency

• VA Administrative Medical Center(Program Medical Scheduler Claims Clerk) - 08/06 – 09/06 Total Health Care Agency of NY

• Overlook Hospital (Medical Records Specialist) - 01/06 – 06/06 Snelling & Snelling Agency

• Central Lewmar Paper (Purchase Order Billing Clerk) - 07/05 – 08/05 Office Team Agency

• New England Motor Freight Company (Paycheck Encoder) - 05/05 – 06/05

• Saint Barnabas ACC Medical Building (Medical Pediatric Scheduler Coordinator - 12/04 – 04/05

EDUCATION HIGHLIGHTS

• Essex County Community College (Business Administration 65 Credits

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