Michelle McCarrell

Location:

Posted:

January 23, 2008

MICHELLE MCCARRELL

EXPERIENCE

• Performed desktop support for national and international companies. Averaged 200 calls per week.

• Handled cell phone/smartphone accounts, configuration, troubleshooting and training for 150 employees. Specialized in Treo with some Blackberry.

• Maintained intranet department websites using HTML/Dreamweaver.

• Configured Cisco IP phones and maintained Cisco Call Manager.

• Maintained accounts in Active Directory.

• Installed, troubleshooted, and maintained broadband aircards and accounts for 60 employees.

• Supervised ordering and installation of phone lines and internet access (DSL and T1) for jobsite trailers.

WORK HISTORY

2007-Present IT Desktop Support Rep Dahl Consulting, Inc Minneapolis, MN

2005-2007 IT Support Specialist Ryan Companies US Inc Minneapolis, MN

2003-2005 Office Assistant Elliott Contracting Corp Minneapolis, MN

2000-2003 Account Assistant Campbell Mithun Minneapolis, MN

EDUCATION

2003-2005 Minneapolis Community & Technical College

• Completed Minnesota Liberal Arts Transfer curriculum

SKILLS

• Microsoft Office 2000 and 2003 Suites and Windows XP.

• Certified Cisco Unified Communications Systems Administrator v1.3.

• Certification in Cisco CallManager Administration. Knowledge of both CallManager 4.2 and 5.0, as well as Cisco Unity.

• Certification in HTML 4.01 Web Authoring.

• Certification in SQL: Fundamentals of Querying.

• Active Directory, AS400 systems, LAN, VPN/Remote Access software.

• Helpdesk call management software, including ViaTil, TrackIt! and Infoman.

• Photoshop CS2, Dreamweaver 8 and Fireworks 8.

• Smartphones running Windows Mobile and Palm OS, Blackberry, and the Goodlink and Blackberry Enterprise Servers.

• Knowledge of usability practices and information architecture.