Customer Service Representative

GARY SKLIFAS

**** ***** ******* ***. ** BROOKLYN, NY 11235

TEL. 718-***-****

EMAIL: ****.*******@*****.***

Logistics Coordinator

Dedicated professional offering a unique combination of cross-functional management skills including 3 years of logistics experience and ocean import combined with 2 years of customer service; Creative and enthusiastic with proven success in building and managing relationships with peers and customers; Delivering significant contributions to management, dispatch, coordination, arrangement of pickup and deliveries; Committed to personal and professional growth and opportunity.

Filing / Research / Documentation / Team Building & Leadership / Oral & Written Communications /Office Administration / Business Strategy Planning

PROFESSIONAL EXPERIENCE

Aramex International Courier, Jamaica, NY

10/11- 01/12

Warehouse Supervisor

• Overlooked a dozen person staff

• Specialized in inventory control

• Managed incoming and outgoing 53’ Trailers, 40’ and 20’ containers

• Arranged schedules for pickups and deliveries

• Performed as an operational analyst

• Signed for packages

• Accepted responsibility for all of the merchandise received

• Took on initiative to deliver freight via Freight-liner

• Utilized forklift

Cargo Partner Network, Rosedale, NY

09/08 – 10/11

Logistics Coordinator/ Ocean Import

• Administered competitive trucking rates

• Scanned and faxed documents

• Entered invoices

• Coordinated FTL / LTL trucks

• Managed stocking in and stocking out of imported containers

• Inventory control

• VWMS (Virtual Warehouse Management System)

• Data Entry

• Tracked cargo in route

• Answered over 200 Emails daily

• Created bill of ladings

• Managed accounts payable for logistics department

• Generated labels using AS400 Mainframe

• Followed TSA regulations

• Assisted ocean import / export

• Resolved complex problems and demonstrated exceptional customer service skills

Aramex International Courier, Jamaica, NY

07/06-09/08

Customer Service Representative/ Indirect Air Courier Representative

• Specialized in international shipping of parcels, commodities, mail etc.

• Applied various shipping carriers such as UPS, DHL, ECC and IBC

• Performed address corrections and rerouting of RMAs

• Called and collected payments from consignees for shipments sent collect

• Filled out damage claim reports

• Acquired aggressive problem solving technique and advance tracking skills

• Showed proactive determination and loyalty to customers in need

• Provided excellent customer service, oral and written skills

• Maintained a strict order of the inventory

• Scanned and organized incoming parcels using bar-coded system and MS Excel

Capital Wireless, Brooklyn, NY

4/04-04/06

Sales Associate/Customer Service Representative

• Implemented recommendations regarding activation or cancellation of service as well as change of services and equipment

• Acted as Tech Support specialist which entailed programming, troubleshooting and repairing wireless devices and equipment for activation and distribution to customers

• Sold one year contracts for such services as T-mobile, AT&T/Cingular and Nextel

SKILLS

Computer: Proficient in Windows XP, Word, Excel, and Power Point Exposure to Microsoft Access

Comfortable working with Microsoft, Linux and Apple

Language: Fluency in Russian (written and spoken)

EDUCATION

Brooklyn College, Brooklyn, NY

Bachelors of Science degree with a double major in Business Management Finance and Marketing

Anticipated date of Graduation: May 2012

Kingsborough Community College, Brooklyn, NY

Associates or Arts degree in Business Administration

Received: June 2009

CERTIFICATION

• Certified to work in a Certified Cargo Screening Facility

• TSA Training Certified

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