Management

SUMMARY OF QUALIFICATIONS

Accomplished professional, who is efficient and organized with strong analytical, logical skills and attention to detail, combined with excellent communication skills. Capable of multitasking and interfacing effectively with diverse population of clients and all levels of company personnel. Possess the ability to assess client needs and provide products and services to meet demands. Demonstrated capacity to work under pressure and meet tight deadlines. Effectively gain customer’s trust and provide exceptional leadership and large class followings. Successfully obtained numerous company achievement awards for delivery of exceptional customer service and exceeding financial goals.

PROFESSIONAL EXPERIENCE

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Bank of America, Boston, MA

OPERATIONS RISK MANAGER 2008-Present

- Direct team of call center associates accountable for reducing loss exposure to the corporation

- Received Award of Excellence Medallion for outstanding performance

DelTreasures, Inc., Revere, MA

CHIEF EXECUTIVE OFFICER / OWNER 2006-2008

- Rendered dynamic leadership skills; oversaw full spectrum of activities of an online retail company including administration of annual budget

- Successfully developed and implemented strategies to support enterprise-wide operations

- Supervised cash flow, product quality, customer service inquiries, shipping, and revenue maximizing tools

- Orchestrated and utilized several automated computer systems to effectively monitor inventory, payment, and listing

- Optimized productivity, efficiency, and quality focused on delivery of superior services

Extended Stay Hotels, Indianapolis, IN

REGIONAL DIRECTOR OF OPERATIONS 2004-2006

- Managed 15 extended-stay hotels throughout IN and OH

- Played a pivotal role in planning and streamlining workflow; defined staffing requirements and assigned projects to maximize utilization of human capital and operational resources

Vista Hotel Management

Burlington, VT (Hampton Inn GM) - Portsmouth, NH (Hampton Inn GM)

Baton Rouge, LA (Marriott Brands-Area Manager)

Pittsburgh, PA (Marriott and Hilton Brands-Task Force Manager)

GM—TASK FORCE MANAGER—AREA MANAGER 2002-2004

- Progressed to managerial positions utilizing interpersonal skills and in-depth industry experience and expertise

Remington Hotel Corporation

Falmouth, MA (upscale boutique hotel GM) - Palm Beach Gardens, FL (Embassy Suites GM)

Indianapolis, IN (Radisson Hotel-AGM)

GENERAL MANAGER 1997-1999, 2000-2002

- Diligently performed administrative duties, which included staffing, training, and performance evaluation to workflow planning, and policies / procedures development

- Received Hotel of the Year and multiple Blue Chip financial awards for maximizing revenues and reducing costs

EARLIER CAREER

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The Flatley Company, Braintree, MA

Danvers, MA (Tara Ferncroft Golf Resort RDM) - Braintree, MA (Sheraton Hotel DOO)

CT (Sheraton Tara Stamford DOO)

ROOMS DIVISION MANAGER—DIRECTOR OF OPERATIONS 1995-1997

Reneson Hotel Group, San Francisco, CA

ASSISTANT FRONT OFFICE MANAGER—RESERVATIONS MANAGER—

CORPORATE SALES MANAGER 1993-1995

Joie de Vivre Hotels, San Francisco, CA

GENERAL MANAGER 1991-1994

Marriott Hotel, Newton, MA

NIGHT MANAGER 1988-1991

Sheraton Boston Hotel and Towers, Boston, MA

FOOD AND BEVERAGE SUPERVISOR 1985-1990

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