Customer Service Representative

Katrina Cheeks

**** ****** ******, ************ **, 19136

215-***-****

*******.******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 2 years’ successful experience in customer service and support with recognized strengths in companionship, problem-solving and safety prevention.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Microsoft Excel, WordPerfect, Microsoft Word.

• A team player, acknowledged as “Total Quality Customer Service and Patient Care Professional.”

Employment

Onward Healthcare, Cherry hill , NJ

2007 - 2010

Client Support/ Patient Care Tech

• Worked with 7 hospitality facilities covering 2 states (Pennsylvania and New Jersey), responsible for more than 15 individuals safety.

• Assist clients with daily mobility.

• Changed trash and bed linens.

• Input computer documentation while maintaining confidentiality.

Greyhound Lines, Customer Service , Philadelphia, PA 2005 - 2006

Customer Service Representative

• Answered phones quickly and effectively solve customer challenges.

• Planned routes within national railroads and steamship lines.

• Computed ticket cost using schedules, rate books, and computer terminals.

• Maintained quality control, satisfaction records, constantly seeking new ways to improve customer service.

Education

Community College, Philadelphia, PA

2009

District 1199c Training & Upgrading Fund

1999

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