Project Manager/Network Engineer

Xavier P. Andrews

*** ****** **** **, ***** Mountain, GA 30088

P: 404-***-****

***********@*******.***

OBJECTIVE

Professionally and expediently answer customer calls on connectivity, software/hardware, applications, marketing issues, and network services with supervision and assistance as needed. Troubleshoot the customer call at a help desk level II using all of the tools and knowledge at your disposal to resolve the problem in an effective, accurate, positive and timely manner with supervision and assistance as needed.

EDUCATION

2000-B.S Computer Information system, minor Telecommunication, AshWood University

Advanced Career Training Atlanta, Georgia

Information Technology w/ concentration in Networking and Cabling.

AWARDS AND CERTIFICATION RECEIVED

• Perfect Attendance, Honor Roll, and Professionalism Award. A+, NET + Certified,Seimen Installer, Certified cat3,5,6 includes direct burial, Arial and riser application, trainer and operator of fluke

EXPERIENCE

• 13+ years hands-on experience supporting Windows 9x, NT, XP, and 2000, Explorer, Outlook/Exchange, MS Office, and dial-up connectivity and other network applications. Understanding of PC software, operating systems and Applications, networks, and hardware gained through experience and training. Experience in configuring end-user application

TECHNISOURCE, FRISCO, TEXAS -August 2008 to PRESENT

Help-Desk/ Field Tech

• I provide a scheduled service including preventive maintenance, weekly store visits, and on-site repairs, plus retail field retrofits. I work in a team environment with a Territory Manager and field Staff Installing Money Gram machines at CVS pharmacies, involving extensive travel throughout the US that required installing, terminating, configuring, testing and toning cat5e to the network POS equipment.

• Experience with Windows OS Proficient (Windows CE, 2000, XP, W7, 2003 & 2008 Server) preferred.

• Experience with working on Point of Sale (POS) systems, and/or SQL based application systems preferred.

• Working knowledge of LAN's, Ethernet, TCPIP, and Network Security a plus.

• Experience in installing and configuring firewalls (Sonicwall), antivirus software on all OS's, and Imaging Software (Ghost) desired.

• Possess two to five years related experience working with computers, printers, and cabling or networking in a service environment. Possess basic mechanical and computer skills using Microsoft Office and Outlook.

• Ability to read and interpret documents such as operating manuals is required. Strong customer service, communication and listening skills.

General Electric -Jan 04 –Aug 08

Systems /Facilities Engineer (Data Center)

• Transitioned from Facilities Engineer to Systems Engineer Building Infrastructures Running fiber, copper cross connects installing servers and storage boxes (SUN, HP, EMC, NETAPPS, etc.). Configuration of ILO and Avocent. Proficient in SAN, LAN connection, Remote console (out of ban connective) Servers and switches. Installed servers according to customer build documentation. Maintained inventory for nightly backup recoveries for onsite /offsite recoveries. Liaisons w/ remote administrator for troubleshoot and support issues that arise in datacenter. Support Technician, Data Center Engineer, Network Administrator, Datacenter, red hat, Linux, EMC SAN, Cisco, & AS400.Thorough knowledge of Windows 2000/2003/XP & Basic knowledge of Cisco IOS and CatOS. Knowledge of HP / Compaq, SUN, EMC,F5, IBM Server hardware, installation, configuration troubleshooting, & run nightly backups of various vendors. Thorough knowledge of Remedy, Kitana, Clarify Ticketing. Build and installed sever closets, patch panels, switches, hubs, routers and racks. Experience with commercial and residential installation of Fire Alarm, Security, and Data Systems. Pulling wire and devise installation. Blue print reading, assist in the planning, development, design, and implementation of field testing procedures to identify root cause equipment failures. Provide interface between field entities and the corporate Field Installation Support Team.

FRISCHERTZ TECHNOLOGIES-NEW ORLEANS, LA-June 01-Dec 03-

Network Support Technician/Help Desk Technician

• Install, upgrade and maintain Windows 2000 network and Windows

• 2000/XP Installed, terminated, and tested single and multi mode fiber optic cables, multi pair copper cable (Cat 3 to Cat 6) including bonded pairs for use in direct burial, aerial, and riser applications

• Designed and built Ensured completion of projects within time limits and budget

• Provided direction, training, and leadership to Level I Technicians

• Responsibilities included submission of time sheets, requisitions, miscellaneous paperwork, and ordering parts and tools in the communications room.

• Installed access points for wireless network, call box, and readers throughout Southeastern University

• Troubleshoot and install printers to local desktop and network and server hardware problems; install hardware replacements such as memory, modem and hard drive installation.

• Troubleshoot Windows 2000/XP, Microsoft Office 2000/XP professionals, and other department-

specific applications problems as needed.

• Maintained backup systems using rotation system; restore data as needed.

• Provided consultation and technical assistance, including training, to all staff.

• Performed wellness check on computer systems keeping them virus-free; update and upgrade

• Network anti-virus software as needed; recommend and implement improvements.

Advance Career Training-Georgia FEB 98 - MAY 01

Network Administrator

• Manage building facility including, office and telecom equipment.

• Maintain backup systems using rotation system; restore data as needed.

• Coordinate vendor and contractor visits.

• Configure OBDC on client PC to make it possible to access any data from any applications

• Regardless of which database management system (DBMS) is handling the data.

• Troubleshoot for server hardware problems; install hardware replacements such as memory,

• Modem and hard drive installation.

• Perform wellness check on computer systems keeping them virus-free; update and upgrade

• Network anti-virus software as needed; recommend and implement improvements.

• Troubleshoot dial-up and other remote access problems.

• Provide Phone support for all employees.

• Install, upgrade and maintain Windows 2000 network and Windows 2000/XP

REFERENCES

Kelvin Mullings 678-***-**** Network Administrator (Girl Scouts)

Robert Jefferson 770-***-****- Network Administrator (Nortel Systems)

Mike May 661-***-**** - Facility Supervisor (Beverly Hills Rehab)

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