Engineer Project

BRUCE M. MARTIN

*** ******** **** **********, **. 19610 • Cell 512-***-****• E-mail: **********@***.***

Infrastructure Engineer

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PROFESSIONAL PROFILE

• Provided support of Servers and Network devices.

• Configuration of Cisco Network devices including MPLS, VLANS and Access switches.

• Responsible for management of Cisco TAC/ACS server.

• Development of Disaster Recovery plan for Data Center.

• Managed Data Center Consolidation project.

• Installed and maintained Network and Server monitoring tools.

• Created all Infrastructure documentation including Visio of networks.

• Provided Availability and Capability Reporting.

• Responsible for development and publishing of Network Security policies.

• Management of all Infrastructure Projects.

• PMP Certificate- PMI

Professional Experience

National Financial Partners- Austin, Texas

Infrastructure Engineer/Project Lead

09/2008 to 05/2010

Manage Infrastructure projects including Data Center Consolidation, Network Monitoring, Capability Reporting, Created Network security policies in accordance with SOX requirements, business development, File Backup schedules, Application rollouts and WSUS Patch Management. Responsible for support and monitoring of all Cisco network devices, servers and infrastructure applications. Manage and resolve issues with EMC SAN, VMware, Server 2003, Exchange 2003, AD, Project/PWA server, Cisco Routers, Switches. Implementation and support of MOSS2007, SharePoint and Project/PWA 2007 servers. Develop monitoring processes utilizing BlueCoat-Firewall, Alert Logic, Nagios, NetIQ, OpMananger, NetFlow, and Event Sentry tools. Support of Exchange Server and Outlook mail clients.

Tejas Securities Group- Austin, Texas

IT Administrator

04/2007 – 09/2008

Accountable for development and maintenance of all network infrastructure to improve business efficiencies. Develop guidelines and strategy for system upgrades and conversions. Analysis of system performance and provide detailed progress reports. Conduct progress meetings with internal/external stakeholders regarding current performance and provide recommendations for improvements.

ECOM- SOPUS (Shell Oil Products U. S.-Houston)

8/2006- 11/2006

Project Coordinator conducting process and procedure review and audit. Develop process improvements and best practices for ERP, Retail, IT and manufacturing business sectors. Working with business team leads and providing detailed reports of results. Conduct progress update meetings with various department managers. Provide recommendations and implement process improvements.

Distributed Systems Services, Inc. – Wyomissing, PA

Client Helpdesk Lead

04/2003 – 06/2006

Responsible for support of LAN/WAN Network devices, Servers and Desktop/Laptop of large-scale (>2000 seats) corporate accounts. Defined business-critical applications and developed and administered technical training programs to core team. Provided client with detailed reports and recommended process improvements. Assumed a proactive approach in supporting Networks, Win 2000/2003 Server, XP/NT/98, MS Exchange Admin, Cisco, OWA, Lotus Notes Admin, DWA, VPN, all MS Office products, SAP, ICA Citrix, and Cognos. Implemented ITIL and HDI best practices and continuously achieved or exceeded expectations. Responsible for evaluation of staff performance and developed and assigned action items for support improvements.

Qualxserv, Inc.- Wyomissing, PA.

Customer Support Engineer

09/1979 – 02/2003

I managed several field offices throughout the Northeast, providing on-site support of Motorola, Dell, IBM AS400, Hughes Network System and Compaq products. Installation and maintenance of Lan/Wan environments, including network devices, servers utilizing Windows 2000/2003, Unix OS and all client equipment. Developed scheduling for large projects of business-critical needs and performed in a highly professional and timely manner.

Honeywell Information Systems – Boston, MA

Production Test Engineer

12/1978 – 09/1979

Responsible for troubleshooting and repairing printed circuit boards for next generation business systems.

Education

Pennsylvania State University

Project Management Professional –PMP Certification 2006

GPA: 4.0

Reading Area Community College

Honors Program-Humanities Study 2005

GPA: 3.9

CBT Certifications from IBM, Dell and Motorola Networking

Spencer Technical School

New York State Instructor Certification, 1987

Skills:

Project Management, Project Server/PWA, SharePoint (MOSS07) Server, MS Exchange Server, AD, LAN/WAN management, Cisco TAC/ACS, Cisco device configurations and monitoring, MPLS, Vlan configuration, Firewall Management, 802.11 wireless. Outlook, OWA, Nagios, Citrix, MS Office Suite, Visio, Peregrine Service Center, Lotus Notes Admin, VPN, Blackberry/PDA’s, technical writing, teaching, formal presentations, leadership.

Organizations:

ISSA- member Austin Chapter

Greater Austin SharePoint Users Group- member

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