Customer Service/Production Planner

SUMMARY OF QUALIFICATIONS

Enthusiastic employee with over ten years of proven success in customer service, production/scheduling and administrative support roles. Dedicated to helping others and making a positive difference. Eager to secure a position that offers challenges and growth potential in a teamwork environment.

SPECIALIZED EXPERTISE HIGHLIGHTS

- Exceptional communication and interpersonal skills with the ability to service and maintain long-term customer relationships that lead to repeat business and increased profits

- Contributing team player who is dedicated to reaching and surpassing team goals

- Excellent organizational and multi-tasking skills with strong attention to detail

- Fast learner with eagerness to master new tasks and assume additional responsibilities

- Effective problem solving skills and ability to resolve customer issues, complaints, and disputes in a timely and accurate manner

- Self-motivated employee with positive attitude and strong work ethic

- Advanced skills in Microsoft Word/Excel/PowerPoint, Word Perfect, Netscape Navigator, Lotus Notes, Remedy, AS400, Windows 95/98, Windows NT/2000, BPCS-Warehouse Management Systems (WMS), SAP, Switchboard Operations, and all Office Systems Machines.

CAREER OVERVIEW AND SELECT ACCOMPLISHMENTS

CLERK

Sumter County Voter’s Registration, Sumter, SC (October 2008 – February 2009)

- Perform a full-range of duties to support everyday administrative functions of Sumter County Voter Registration Office. Main duties include: meeting and greeting customers, clerical support, all daily office support functions to include, but not limited to typing, filing, fax, copying, and correspondences.

ADMINISTRATIVE ASSISTANT

In Store Media Corporation, Atlanta, GA (November 2007 – August 2008)

- Perform a full-range of duties to support everyday administrative functions of this established printing company. Main duties include: switchboard operations, human resources support, all daily office support functions to include, but not limited to typing, filing, fax, copying, and correspondences. Initially hired as a contract employee, through Chase Staffing, and selected to assume role as a full-time company employee based on proven performance and contributions.

PRODUCTION SCHEDULER/PLANNER

ALP Lighting Components, Lithia Springs, GA (May 2005 – July 2007)

- Perform a full-range of duties to support production functions of this established lighting component company. Main duties include: scheduling production of machines throughout the plant and producing, releasing, and maintaining work orders for the production floor, performing alpha/numeric data entry, provide shipment dates to customer service to ensure a successful on time shipment percentage rate, supporting purchasing, sales, and inventory, and provide additional support to other scheduling employees. Initially hired as a contract employee, through Staffworks, and selected to assume role as a full-time company employee based on proven performance and contributions.

CUSTOMER SERVICE REPRESENTATIVE

WSI, Charlotte, NC (April 2002 –February 2005)

- Perform a full-range of duties to support distribution functions of this established warehousing company. Main duties include: scheduling orders for delivery, performing alpha/numeric data entry, meeting and greeting customers, and supporting purchasing, sales, and inventory related responsibilities, oversee and maintain all employee training records. Served as a member of the safety committee and North Carolina Star Team. Initially hired as a contract employee, through Onsite Companies, and selected to assume role as a full-time company employee based on proven performance and contributions.

SENIOR CLIENT SERVICES COORDINATOR

Ahold Information Services, Greenville, SC (December 1999 - January 2002)

- Served as a central and knowledgeable point of contact for all Ahold USA operating companies. Conducted problem resolution activities and recorded requests for changes. Ensured timely updates and resolutions to all problems. Recommended operational enhancements to improve reliability and minimize potential problems. Supervised weekend shift and provided escalated levels of service and supervision within the Call Center. Provided technical support for Microsoft Office, Lotus Notes, Netscape/Internet, Peregrine Service Center, AS/400, and other internally developed tools.

ACCOUNTS PAYABLE COORDINATOR

Torrey Homes, Greenville, SC (July 1998 - December 1999)

- Processed insurance reductions and reimbursements for vendors. Provided telephone assistance for accounts receivable/payable related issues. Accurately and efficiently set-up processing for vendors. Trained in AS400 operations. Initially hired as a contract employee, through Manpower Companies, and selected to assume role as a full-time company employee based on proven performance and contributions.

ADMINISTRATIVE ASSISTANT

WebWorld, Columbia, SC (March 1996 - June 1998)

- Managed all phases of the registration process for leadership workshops. Successfully organized and scheduled a large volume of monthly conference calls. Coordinated, revised, and distributed monthly newsletter. Effectively and accurately scheduled and managed daily appointment calendar for Sales Manager.

STUDIO MANAGER

Wal-Mart Portrait Studios, Columbia, SC (April 1994 - March 1996)

- Led and supported customer relations and team sales production to ensure established goals were met or exceeded. Supervised inventory, pricing, retail displays, and sales activities. Answered telephone and scheduled appointments for existing and potential clients.

EDUCATION AND CERTIFICATIONS

High School Diploma

West-Oak High School, Westminster, SC (1989-1992)

Student Body President, Newspaper Editor, Speech/Drama Club President

Early Childhood Education

Morris College, Sumter, SC (1992 – 1994)

Communications

University of South Carolina, Columbia, SC (1994 – 1997)

Organizational Management

Morris College, Sumter, SC (currently enrolled)

Expected completion date December 2009

Certifications

10hr NC OSHA Certification

Notary Public

Commission Expires February 10, 2019

ACTIVITIES AND INTERESTS

Enjoy reading, community service and poetry

Member of Mt. Zion Baptist Church

Young Women Association, Church Choir, Sunday School

Member of Alpha Kappa Alpha Sorority, Inc.

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