Human Resources Customer Service
Resume:
DeeAnn Smith
**** ******** ****, *******, ** ****1, 512-***-****, ********@*****.***
Summary of Qualifications
Accepts challenges in the workplace and strives to surpass performance expectations. Possesses strong interpersonal skills and natural sense of customer service. Experience in project management, marketing/promotion, human resources management, company training, office and records management, project coordination, small business management, Workers’ Compensation and benefits coordination.
Work Experience
June 2009 to October 2012
The Journey Bible Fellowship
700 County Road 179, Leander, TX 78641, 512-***-****
Office Manager/Director of Preschool Ministries
Responsibilities include but not limited to:
• Maintained data-base
• Managed day-to-day operations of non-profit organization office functions
• Provided leadership and supervision for volunteer office staff
• Developed and maintained efficient office management systems
• Created in-house publications and web-based communications
• Interfaced with outside vendors regularly
• Prepared and adhered to annual budget forecasts for all areas of personal responsibility
• Recruited, supervised, trained and scheduled a staff of 35-50 preschool program volunteers
• Created curriculum and learning tools for the children ages birth through kindergarten
February 2008 to November 2008
Hope Connections Pregnancy Resource Center (non-profit)
2701 S. Hwy. 183, Suite B, Leander, TX 78641, 512-***-****
Executive Director
Responsibilities included but not limited to:
• Managed day-to-day operations of non-profit organization by developing an effective internal structure, consistent operational policies and procedures, and efficient office management systems
• Provided leadership, supervision, training and development for staff and volunteers
• Prepared accounts payable and receivable for entry and prepared a monthly executive report for the Board
• Developed and maintained positive public relations with business, civic and social groups, and individual donors through various forms of marketing, networking and public speaking
Due to decrease in funding, the position dissolved. Served as a volunteer for a period of time.
May 2004 to March 2008 2006 Employee of the Year in Austin Office
Raymond Construction Company, Inc.
8868 Research Blvd., Suite 500, Austin, TX 78758, 512-***-****
Employee and Customer Relations Coordinator
Responsibilities included but not limited to:
• Established function of Human Resources and served as employee/management liaison
• Ensured corporation’s legal and ethical compliance as it pertains to human resources and benefit programs and medical insurance programs
o Human Resources (Maintain confidential Employee Records, compose and compile Employee Handbook and Corporate Policies and Procedures manuals, Implement Performance Appraisal process, coordinate recruitment and hiring efforts)
o Benefits Administration and Coordination (Wellness Incentives, Care Program, Liaison with insurance carrier, eligibility for vacation and PTO oversight, exit interviews))
o Workers’ Compensation Coordination
• Corporate People Development (Orientation, training and curriculum development)
• Contract Administration
o AIA and DBIA contracts, RFIs, and Submittals, Drawing Management
o Construction Management Systems and Timberline tracking systems
• Oversaw Regional Marketing Coordination Central Texas Region
o Created collateral marketing literature, enforcing name recognition and branding
o Increased visibility in trade magazines
o Prepared award-winning submissions
o Networked with owners, vendors and suppliers
May 2002 to May 2004
Leander Independent School District
204 W. South St., Leander, TX 78641, 512-***-****
Special Programs Medicaid/SEMS Coordinator
Responsibilities included but not limited to:
• Managed permanent records of children receiving Special Program services for the entire school district. (About 4000 students at the time).
• Improved methodology of processing data and storing records
• Coordinated confidential record exchange with outside agencies and school districts for incoming or withdrawing students
• Managed Medicaid reimbursement claims, recapturing funds for services rendered.
• Managed Special Programs PEIMS Data base
Self-Employment
1998 2005, 2008 to present
Texas Friendly Defensive Driving School
305 Cedarbrook Court, Austin, TX 78758, 512-***-****
Instructor/Instructor Trainer
Responsibilities include but are not limited to:
• Provide 6-hour state approved defensive driving program to students to dismiss traffic ticket violations or to qualify for insurance discounts.
• Assist in the administration, marketing and promotion of the school throughout Central Texas.
• Interface with USA Training Company, Texas Education Agency and Owner of Texas Friendly
• Observe student teachers seeking to obtain state licensure.
Community and Volunteer Services
2012 Texas Water Safari Team Co-Captain: Billed as the "World's Toughest Boat Race", it is an annual race via the San Marcos and Guadalupe rivers, from Aquarena Springs in the college town of San Marcos, to the shrimping village of Seadrift on the Texas coastline, a total distance of 260 miles. The first official race was held in 1963, and is run annually on the second Saturday of June.
2009 present Preschool Program Director The Journey Bible Fellowship
2001 2009, 2012 Executive Committee Officer and Subcommittee Chair Austin Powwow and American Indian Heritage Festival: Great Promise is a 501(c)3 nonprofit organization whose mission is to educate others about Native American culture.
2005 Muscular Dystrophy Summer Camp Volunteer: Assist campers as they experienced camp life together. This included overseeing a cottage of 20 high school girls and young adults through their various activities throughout the week.
Formal Education
1982 1984 Austin Community College
1977 1979 University of Texas at Austin Plan II, Liberal Arts Honors Program
Hobbies
Camping, hiking, gardening, road trips, kayaking, playing with the dog, visiting with friends and neighbors.
References
Rusty Burnett, Senior Vice President, Raymond Construction Co., Inc.
********@*******************.***
Evelyn and Nick Page, Nick’s Bricks Co.
***********@******.**.***
Hilliard Smith, Owner Texas Friendly Defensive Driving School
********.*****@***.***
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