Administrative Assistant/Customer Service Agent

Location:

Posted:

October 13, 2011

Jennifer A De Leon **** W. Braddock Rd. Apt *, Alexandria, VA 22311

Telephone 571-***-**** ****.****@*****.***

Objective: To obtain a secretarial/receptionist position where I can use my computer, clerical and customer service skills.

Professional Skills:

• Advance in Microsoft Office/Microsoft Windows • Filing/Editing • Typing (40+ wpm) • Telephone Skills • Office Procedures • Customer Service

Education:

Career Technical Institute, Washington, DC

Oct. 2008 – Aug.2011 Information Technology

Wakefield High School, Arlington, VA

Sept.2000Ju – June2004 High School Diploma

Employment History:

December 2008 –June 2011 META Engineers Arlington, VA

Administrative Assistant

Duites:

• Answering phone calls

• Opening and sorting packages received

• Assistance to the administrative staff

• Process Shop Drawings

• Word Processing: Letters,Proposals, Weekely Management Meeting Agenda,other random taks.

• Correspondence Filing

• Greeting clients, visitors, etc.

August 2004 – November 2008 Courtyard by Marriott Arlington, VA

Guest Service Representative

Duties:

• Developed ability to work in an extremely fast-paced atmosphere

• Resolved customers’ complaints

• Conducted guest check-ins/check-outs

• Followed instructions well and made decisions both independently and as part of

a team

• Reviewed log sheets

• Made/changed/canceled reservations

• Always ensured registration and guest accounts were correct

• Processed payment types including cash, credit card and checks

• Answer phone calls

References:

Katie Shoutt (Meta Engineers) 703-***-****

Gabriela Magana (Marriott) 202-***-****

Rahel Mesfin (Marriott) 571-***-****