Customer Service Representative/Administrative Assistant

ANI MARDIKYAN

• **** Kelvin Avenue, Winnetka, CA 91306 • Cell: 818-***-**** • Email: ********@*****.**.***

OBJECTIVE: Seeking a Career as a Customer Service Representative

PROFESSIONAL SKILLS: • Typing 65 wpm • Microsoft Office (Word, Excel, Access, PowerPoint and Outlook) • Internet Explorer • English, French, Armenian, and Turkish • Windows XP Prof.

EXPERIENCE:

Jan. 09- IGR, Winnetka, CA (Got laid off due to company closure)

Feb. 09 Administrative Assistant supporting the directors: Correspondence using Word, reports using Excel, answering phones, Fedex and filing.

April 08- California Green Designs, Encino, CA (Got laid off due to lack of work)

Sept. 08 Sales Assistant/Receptionist supporting Sales Manager in Sales Dept.: Customer Service; entering, updating and retrieving records using ACT; correspondence using Word; reports using Excel; presentations using PowerPoint; Access; Outlook; telephone answering; ordering supplies; UPS; Fedex and filing.

Oct. 07- LAUSD - Chatsworth High School, Chatsworth, CA (Volunteer work)

Jan. 08 Assisting the Registrar and Office Technician in the Counseling Office: Processing the transcripts of the students, alphabetical and numerical filing of cumulative records.

Feb. 05- Fassberg Construction Co., Encino, CA (Company filed for bankruptcy)

Jan. 07 Multi-task oriented Project Secretary of a fast-paced general contractor company supporting Project Managers handling multi-million dollar projects, contracts, correspondence using Word; owner change orders, sub. change orders, RFI logs, submittals using Excel; UPS; answering phones; faxing and filing.

Aug. 03- CommAir Preferred Mechanical Services, Northridge, CA (Got laid off due to reduction in size)

Oct. 04 Administrative Assistant supporting V.P./Regional Manager and V.P. of Sales: Responsible for preparing contracts, monthly sales reports using Excel; meeting minutes and correspondence using Word; interacting with other departments; making travel arrangements; maintaining calendars; scheduling appointments; answering, screening phones and filing.

Sept. 02- LAUSD - West Valley Occupational Center, Woodland Hills, CA (Volunteer work)

Dec. 02 Assisting the instructor in the Microsoft Office class

July 97- Osborn Architects, Glendale, CA (Got laid off due to lack of work)

Jan. 02 Secretary supporting Project Architects and Project Managers, and their staff: Responsible for proposals, bid documents, technical specifications, and correspondence using Word; creating project schedules using Microsoft Project; also cost estimates using Excel. Other responsibilities included RFI logs, switchboard backup and typing support to the Office Manager to meet deadlines.

EDUCATION:

Jan. 08- Pierce College, Woodland Hills, CA (Part-time)

Feb. 08 Health course, Microsoft Office 2007

Sept. 07- West Valley Occupational Center, Woodland Hills, CA

Jan. 08 Business Math course and Internship Program

Nov. 04- Adelante Career Institute, Van Nuys, CA

Feb. 05 Business Letter Writing

Jan. 02- West Valley Occupational Center, Woodland Hills, CA

June 03 Microsoft Office courses and Certificate of Proficiency: Legal Secretary

Aug. 96- Pierce College, Woodland Hills, CA (Part-time)

May 98 Business I, Business Communications, Business Voc. & Spelling, Script Shorthand, Business Administration, International Business I, Accounting I courses, and Certificate on Microcomputer Applications: Microsoft Word 7.0

Sept. 77- St. Benoit French Catholic High School, Istanbul, TURKEY – (Literature Graduate)

July 80

REFERENCES: Available upon request

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