Administrative Assistant Customer Service
Resume:
Phyllis R. Sistrunk
Fort Worth, Tx. 76133
***************@***.***
Qualification Summary
Ø Twenty-five years experience as an administrative support professional working in fast paced environment.
Ø Possess strong organization, technical, and interpersonal skills.
Ø Extremely detail oriented, and resourceful in completing projects, able to multi-task effectively.
Ø Dependable and Team Spirited, Quick Learner and able to work without supervision successfully.
Computer Skills
Ø Word Perfect
Ø Windows Operation Systems (XP, Vista)
Ø Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
Ø Internet
Ø Adobe Photoshop
Employment History
HealthSouth Rehabilitation Hospital 3/10 - present
PRN Receptionist
Ø Responsible for the operations of the switchboard system, paging, safety and emergency code alerts
Ø Handled all clerical duties, customer service and data entry
Ø Communicates with anyone that approaches the area or contacts
Ø Organizes the clerical workload amidst frequent distractions and interruptions and services as a communication and information center for the hospital
Cook Children’s Hospital 9/06 - 9/07
Senior Secretary 15.75 hr.
Ø Provided clerical assistance and secretary/clerk coverage throughout the Healthcare Network
Ø Must be able to work in a variety of situations and department
Motorola 6/04 - 4/06
Production Planner 20.00 hr.
Ø Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule
Ø Reviewed and distributed production, work, and shipment schedules
Ø Conferred with department supervisors to determine progress of work and completion dates
Ø Compiled reports on progress of work, inventory levels, costs, and production problems
Administrative Support
Ø Utilized EPIMS Engineering Change Notice system to collecting, recording, tracking, compiling, verifying, and reporting data from multiple sources
Ø Implemented the use of Motorola's internal processes to take out part numbers, process ECNS, help with prototype build questions, create and release electrical and mechanical specifications on Microsoft Word
Ø Worked with electrical and mechanical engineering teams on job assignments
Ø Communicated with mechanical or electrical engineers to obtain information for changes
Familiar with working Web-based research (e.g. the ability to research information on the Internet)
Lockheed Martin (contractor) 14.00 hr. 1/98 - 3/03
Administrative Assistant to International Market Development Directors
Ø Processed catering & hospitality requests and handling logistics of meetings and conferences
Ø Coordinated schedules, planning travel arrangements, preparing expense reports, sort/distribute mail and miscellaneous office assistance
Administrative Assistant to Material Department
Ø Handled maintenance of all department employee records, preparation of various management reports, conference room scheduling
Ø Managed e-mail accounts, travel arrangements, fax, filing, copying, payroll distribution and other related duties
Ø Set up new department employees with voice mail, long distance ID's, pagers, business cards and other items as needed
Staff Secretary to F-111 Program Office & Engineers
Ø Performed administrative and secretarial duties which included PowerPoint presentations, charts, memoranda, faxes, typing, copying word processing and document preparation as needed to maintain the department
Ø Type both engineering and calibration procedures
Ø Prepared EZTN and travel itinerary planning, maintaining calendar for scheduling appointments, meetings, and use of conference room
Ø Managed e-mail, office records maintenance, expense reports, performance appraisals, purchasing supplies and other office tasks as required
Ø Coordinate / set up / clean up retirement parties for represented employees
Ø Coordinate with facilities to move staffing employees from one location to another. Served as key operator for copiers
Ø Requested service for copier and submit monthly meter reading
Ø Post misc. posters in department
Ø Assisted with payroll, monitored hourly attendance
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