Customer Service Technician
Resume:
alvarezRomo, edgar.docx
EDGAR ALVAREZ-ROMO
***** ******** ****** ■ Highland, CA 92346 ■ 909-***-**** ■ **************@*****.***
COMPUTER SYSTEM TECHNICIAN
A dedicated hard worker that translates customer service into long lasting relationship with clients. An expert in computer systems and technology. Very knowledgeable in Microsoft Windows and Microsoft software. Ready to apply my recent acquired education and skills in order to become an asset to your team.
AREAS OF EXPERTISE
• A+ Essentials
• A+ Practical Applications
• Bilingual - Spanish
• Windows XP / 7
• Applied Networking
• Customer Service • Client Operating Systems
• Windows Server 2003 / 2008
• MS Office Support
• Telephone Ettiquite and Appointment Scheduling
• Various Fork Lifts • Virus Removal
• System Restore
• Troubleshooting
• Upgrades
• Internet
• User Management
EDUCATION
UEI College, San Bernardino, CA August 2011 – April 2012
Computer Systems Technician Diploma, GPA 4.0
San Andreas High, San Bernardino, CA September 2008 – December 2010
Computer & Electronics, GPA 3.83
San Gorgonio High School, San Bernardino, CA June 2006 – April 2008
General Education
WORK EXPERIENCE
UNITED SCHOOL OF AMERICA – ANAHEIM, CA JUNE 2012 – PRESENT
COMPUTER TEACHER
• Taught students hands on approach to computer, as well as computer literacy
• Assisted students with their HW & assignments, that I assign
• Specific areas taught were software & hardware, performing all the essentials
• Periodically Acted as a mentor allowing the students to show me their capabilities
MAXYUM COMPUTERS – HIGHLAND, CA MARCH 2012 – JUNE 2012
COMPUTER TECHNICIAN
• Increased productivity of shop operations without losing profitability
• Conducted inventory control to maintain proper inventory
• Trained and directed upcoming externs into the workspace
• Created daily tallies of productivity & business earnings
• Improving our customer basis with a more significant service
REFERENCES AVAILABLE UPON REQUEST
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