Customer Service Engineer

Shade Bradford, Jr.

***** **** *****. ******* ********, Michigan, 48038 • 313-***-**** • **************@*****.***

CAREER OBJECTIVE

Field Service Technician position allowing for parlay of demonstrated leadership, technical and interpersonal skills proven by 20 years of professional experience.

SUMMARY OF QUALIFICATIONS

Experience in engineer field service, troubleshooting, preventive maintenance, and ensuring adequate customer service

SKILLS SUMMARY

• Service and Installation

• Preventive Maintenance

• Troubleshooting

• Programming

• Customer Service

• Problem Solving

• Commercial Services

• Professional Presentations

• Sales Lead

PROFESSIONAL EXPERIENCE

HOME REMODELING & PAINTING 2010 ~ 2011

APPRENTICE

• Installation

• Service Tech

• Remodeling

G - TECH CORPORATION 2005 ~ 2009

FIELD SERVICE TECHNICIAN

• Installing, servicing, and programming of lottery equipment for the State of Michigan Lottery

• Commission Conduct small-group sessions on proper use of the lottery equipment.

• Serviced 5 - 15 service calls a day ensuring full compliance with agency requirements and tight deadlines .

• Communicate equipment concepts to vendors' using layman's terms to facilitate understanding.

• Discovered a major technical issue with the self serve machine, working closely with our engineering

• Department a new chip was developed which saved the company over $35K in service and overhead costs.

KODAK/DANKA OFFICE IMAGING 1987 ~ 2005

SENIOR FIELD ENGINEER

• Performed analog and digital service on all Canon products .

• Development of paper deck door switch actuator which valued $10 dollars to produce, saving the company

manufacturing cost in the amount of $250 dollars per unit.

• Organized, implemented and supervised quarterly meetings with General Motors and Kodak executive officers

to promote quality control to better customer service.

• Provided training and demonstrations on the proper technique concepts on Canon products to customers

and their staff.

EDUCATION

WAYNE COUNTY COMMUNITY COLLEGE

Associates Degree in Electronic Technology, 1987

EXTRACURRICULAR ACTIVITIES

Candidate for Detroit City Council

Member of the HOPP (Helping Other People Progress)

Contact this candidate