Engineer Customer Service

Profile Overview:

• *+ years of IT experience in manual functional and GUI automated testing on web based and client server windows based Applications.

• CSTE Certified.

• Experience in database testing which includes data validation using simple and complex sql’s.

• Expert in TDLC i.e. Requirement gathering, Creating Test Scenarios from use cases,Creating Test Strategy, Test Plan, Writing Test Cases, Review test cases with the BA’s and Developers, Execution and documenting the results.

• Expert in Defect /Bug tracking lifecyle.

• Familiar with Agile development concept.

• Experience working with QTP 9.1 and QC with Business Process Testing approach using descriptive programming.

• Basic shell scripting knowledge. Automated the manual process of monitoring the Autosys jobs.

• Fair in Perl Scripting and VB.

• Expert in Test Management tools like Quality Center.

• Experience in web services testing tool like Soap Sonar.

• Experience with DBMS SQL IDE RAPIDSQL

• Familiar with Quality Assurance concepts like Quality Facilitator, Software Configuration Management Coordinator.

• Experience in creating Test metrics and Estimation.

• Possess good Analytical skills, Quick learner, Result oriented, go-get attitude, good Communication skills to coordinate with team members, developers to efficiently achieve the task objective.

• Recipient of “Pat on Back Awards” for appreciable work in client location for two

Quarters in a year.

Academic Qualifications:

• Bachelor of Engineering (E&C), North Gujarat University with Distinction in 2004.

Skills:

• Programming languages : C, Cobol, SQL

• Markup languages : HTML

• Scripting languages : PERL, VB Script , basic shell scripting commands

• Web Technologies: Core Java, Java Script

• Operating Systems: Windows XP, Unix

• RDMS : Oracle, Sybase

• Good User Interface Concepts and Accessibility Concepts.

• Good Knowledge in automating web based standalone application and client –server applications, automating Microsoft outlook forms using QTP 9.2 and descriptive programming.

• Knowledge and experience in Test Management Tool Quality Center.

• Hands on Database Validation testing for Oracle and Sybase RDMS.

• Knowledge on Relational Database concepts.

• Hands on Web Services testing using Soap Sonar.

• End to end knowledge on manual testing in the following categories.

Functional testing

Fail over testing

Regression testing

Smoke testing.

Patch testing

Exploratory testing.

PROFESSIONAL EXPERIENCE:

Recently was working as a QA contractor for 2 months for Fidelity Investments,USA from Leapfrog systems.

QA engineer doing manual functional testing and Database testing for Equity Research and Portfolio Management Applications in FIMT.

Fidelity Investments,Bangalore as QA Engineer. August 2007 to December 2009.

Work Description:

• Acquiring the Business requirements, understanding them and creating the use cases for the same.

• Creating real time scenarios from the available and created use cases.

• Designing test case objects form the real time scenarios.

• Designing the test plan/test strategy and schedule a test case review with the developers and BA.

• Rework on the review comments if any.

• Executing the test cases.

• Reporting the defects/result to the concerned stake holders mostly developers.

• Getting the fixes if required and retesting.

• At end sending the test execution reports to all the stake holders.

• At times was also testing the Production defects.

• Was SME in many AAA rated applications like Market Monitor, Research Reports suite.

• Equity Analyst Assignment.

• Shared the knowledge on various applications to the other members in the team by taking KT sessions.

• Database validation testing.

• Create and use of macros to ease the text comparison.

• Create and use of Shell script to automate the manual monitoring of the autosys jobs.

Satyam Computers Bangalore as Software Engineer. December 2004 to August 2007

1. Project Name: DUET Automation

Client SAP Labs ,Bangalore

Role Automation Tester

Organization Satyam Computer Services Ltd

Duration 11 months

Team Size 4

Environment

(with skill versions)

SAP environment Software

Tools: QTP 9.1,Quality Centre

O/S: Windows, SAP Environment.

Description

• Involves automating various functionalities in Duet Application (for e.g.: Time Management Scenario, Budget Alerts and Reports scenario) for checking and validating the specifications provided.

• Designing of Business Components required for business process testing in Quality Center.

• Preparing the Scripted components as per the design.

• Executing the test cases in QC consolidating the scripted components as per the test case.

• Logging the defects in GTP.

• Tracking of the raised bugs in CSN.

2. Project Name: UI testing for SAP applications

Client SAP Labs ,Bangalore

Role UI tester

Organization Satyam Computer Services Ltd

Duration 12 months

Team Size 12

Environment

(with skill versions)

SAP environment Software

Tools: FACT, JAWS

O/S: Windows, SAP Environment.

Description

• The process here involves validating the product to ensure that the resulting products are compliant with Section 508 and Priority 1 of the WAI guidelines, and that they can be used by people with disabilities. This is about making mainstream technologies can communicate the proper data to assistive technologies.

• Manually testing the SAP GUI / ABAP, HTML, HTMLb, JAVA, BSP-HTMLb Webdnpro ABAP, Webdynpro JAVA, based applications.

• Testing of mySAP CRM/ERP/SRM packages.

• Working with JAWS (Job Access With Speech) software.

• Peer Review before raising the bugs.

• Training junior associates in the team.

• Creation and maintenance of the Effort log for the team.

• Distribution of work among the team members.

• Executing the test cases present in GTP (Global Test Plan).

• Creating error documents, raising CSNs (Customer Service Notes) issues found.

• Completing the status reports.

3. Project Name: UI testing for pdf forms

Client SAP Labs ,Bangalore

Role UI tester

Organization Satyam Computer Services Ltd

Duration 4 months

Team Size 4

Environment

(with skill versions)

SAP environment Software

Tools: FACT, JAWS

O/S: Windows, SAP Environment.

Description

• Involves validating the pdf print forms and Interactive forms to fulfill the Accessibility product standard.

• Testing print forms and Interactive forms.

• Writing Perl scripts for automatically generating the log files and formatting the content to remove the redundant information.

• Working with JAWS.

Contact this candidate