Quality Asurance and Quality System

Hideki “Hank” Kusachi

949-***-**** ****.*******@*****.***

Management Summary

QC,QA Management and Quality Management manager with extensive Japanese office machine manufacturing (Hi-speed copiers, etc.) experience in USA from start-up to diverse operations and implementation of international management systems (ISO) and performance excellent program. In-depth of understanding and skills in implementing Japanese Continuous Improvement programs (Kaizen) and Fact base problem solving for system and corrective action.

Specific Achievements

• Developed, implemented and promoted for the establishment of ISO 9001(QMS), ISO 14001(EMS), ISO 27001(ISMS), OHSAS 18001 and International management system certifications.

• Initiated and mentored company-wide programs to increase operating efficiency and reduce waste. Programs include National Performance Excellence, benchmarking, 5S, 5R, KAIZEN, TPM and TTY (learning from failures).

• Foster professional growth through mentoring relationships with a focus on customer relationships.

• Excellent presentation and negotiation skills; easily communicates with team members, technology developers and executives.

Professional Experiences

Ricoh Electronics, Inc. (REI) Tustin California

Ricoh Electronics Inc. is the US base manufacturing subsidiary of Ricoh Company, Ltd., the leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $21 billion in Japan . REI is associated with wide variety of manufacturing including multi functional printers, printed circuit boards, sheet metal /plastic mold parts and supply products in USA.

Ricoh Co. Ltd. Tokyo ,Japan

Engineer , QA-5 ; Corporate Strategic Group 2007-2008

Lead business case development for establishing the customer focused Performance Excellence Program for business operation units and International Management Systems (ISO).

(Key accomplishments)

• Led Baldrige National Quality Program(MBA) /Japan Quality Award (JQA) Criteria for Performance Excellence Self-assessment framework and methodologies supporting a strong project management component for main 3 operation groups.

 Business maturity leveling/score card and successful extraction of Strategic Management Objectives .

• Reviewed and directed process improvement activities

 Improvement in factory 5S, 5R , TPM and KAIZEN

 Gap analysis for OHSAS18001 (Safety Management System)

• Collaborated with Ricoh Co. Ltd in establishment of Ricoh Group Wide Standard development

 Interfaced /reason for English/Japanese standards.

VP. Division Manager, Systems Improvement 2002-2007

Lead business process and system improvements for establishing a regional Ricoh Group project management organization for company.

• Initiated and Involved in continual improvements activities (KAIZEN) and Problem Solving (Fact base process/system Improvement Activities (TTY) and coaching in implementation.

Continual certification to ISO-9001 and ISO14001

• Influenced/Collaborated in achieving ISO 27001 (Information Security Management System)

Successful certification to ISO27001 in 2006

• Initiated the competitive business performance analysis and business development strategy.

leveraging that allowed REI to become a niche leader in Ricoh’s overseas manufacturing operation.　

VP. General Manager, Corporate Management Systems; 2000-2002

Lead business reengineering projects inline with establishing a regional Ricoh Group wide strategy for REI

• Coordinated Supply Chain management (SCM) and developed a new business model.

Task led to start up of a new product (color printer) configuration production business model .

• Led company wide environmental activities including Zero Waste to Landfill (ZWTL) project.

Achieved ZWTL concurrently with 6 facilities (Tustin, Irvine, Santa Ana Georgia , Mexico )

VP. Division Manager , Quality Assurance ; Office Machine Group 1997-2000

Responsible for Quality Assurance in office machine products manufacturing

Establish and maintain quality management systems in an effort to comply with International quality managements system requirements for the office machine production and maintain certification by recognized certification body.

• Led ISO 14001 (EMS) certification

Developed Environmental management deployment plan covering the components of Environmental Management Systems.

Corporate wide environmental policy statement and environmental objectives .

Established communications, organizational change, training, change management, user teams, management mentoring, and customer interface.

Successful certification to ISO 14001 in 1998

• Led ISO 9001 (QMS) certification

Developed Quality Policy Manual and system procedures covering the components of Quality management system requirements.

Successful Certification to ISO 9001 in 1993

• Led start up of New full turn-key Business

Nbase, Giga bit Ethernet Switch OEM (manufacturing of approx.8K units)

Education

B.S. Electrical Engineering, Oita Technical College, Oita, Japan (National College)

General Skill

• Proficient in Japanese writing and communication.

• Familiar with Microsoft suite (Excel, Power Point , Word ), Lotus Notes and Internet research.

• SPC(statistical Quality Control ), DOE(Design of experiment) ,Six Sigma, KAIZEN

• Knowledge in Product safety and environmental directives,

(UL, TUV, FCC,CDRH, RoHS/WEEE/REACH/,FDA/ISO13485)

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