Customer Service Supervisor
Resume:
Marcus D Singletary
Florence, MS 39073
*********@*****.***
Objective:
A challenging position in a professional environment that would allow personal growth, critical thinking, and career development.
Education:
Mississippi College, Clinton, MS 390**-****-****
• B.S. in Communications (Public Relations); Minor: Business
Graduated: Fall 2005
Holmes Community College, Ridgeland, MS 391**-****-****
• General Course Work
Overview:
Over nine years combined experience in manufacturing with skills in the following areas: supervising employees, production control, quality control, setting up machines, operating machines, training new employees, and customer service.
Experience:
2/07 – 12/08 Unified Brands, Byram, MS 39272
Production Supervisor
Daily operations responsibility consists of but not limited to the productivity levels and quality requirements are met; ensure schedule attainment is met; responsible for all processes of equipment, employee’s safety, scrap reduction, process improvements for all three shifts.
• Supervise 2 leads and 45 employees
• Plan, coordinate, supervise and motivate the activities of all assign employees to meet or exceed safety, quality, delivery, cost and efficiency goals.
• Maintain an atmosphere of continuous improvement and employee involvement.
• Provide training, coaching, motivation, and counseling to employees to encourage optimum performance and continued skill development.
• Eliminate safety hazards and develop safe working practices among employees; monitor departmental productivity to ensure that established quality and production levels are maintained or exceeded.
• Implement and support safety, maintain departmental records and reports on productivity, quality, and attendance.
• Provide effective & timely communication between management and departmental personnel.
• Maintain all departmental, work, vacation, overtime and related schedules.
• Interface effectively with other shifts to expedite the workflow and ensure the achievement of established quality expectations.
5/06 – 2/07 DG Foods, Hazlehurst, MS 39058
Production Supervisor
• Supervised 2 lead and 65 employees
• Trained new employees and assisted in executing new training programs
• Ensured company and USDA regulations are followed
• Responsible for fulfilling daily customer’s orders
• Conducted weekly safety meetings and ensured safety in production area
• Set up, coordinated, and verified daily order scheduling prior to production orders
• Assisted production manager and quality supervisor in operations, quality, and hands on training
• Monitored department’s efficiencies to provide constant feedback to production manager on department performances
• Implemented and reviewed daily QA operations and paperwork
8/04 – 5/06 Milwaukee Electric Tools, Jackson, MS 39218
CNC Operator
• Operated machines- CNC Hobbs, CNC Grinders, Landis Grinders, Center Machines, and Mori Seiki
• Set up machines- changed over machines from one order to the next
• Inspector / Quality Control- checked parts according to the operational manual sheet
• Trained new employees
• Ability to use micrometer, calipers, comparator blades, depth gauges, center indicator, Rockwell tester scales, lead and profile machines, and air gauges
7/03 – 8/04 Aubergine Interior, Jackson, MS 39218
Interior Design Helper
• Assisted interior designer
• Assisted customer with orders
• Customer service
• Assisted with daily operation
• Shipped and received orders
3/02 – 7/03 Riverwood International, Clinton, MS 39056
Production Supervisor
• Supervised and trained a workforce of 24 employees
• Assisted operations supervisor, quality supervisor, and production control in daily operations
• Interacted with scheduler concerning fulfilling customer’s orders
• Set up, coordinated, and verified daily order scheduling prior to production orders
• Developed and implemented training procedures for quality and safety for new lines
• Conducted monthly safety meetings and ensured safety in the production area daily
• Ensured that company rules and regulations were followed
• Monitored department efficiencies to provide constant feedback to production supervisor on department performances
• Interface effectively with other shifts to expedite the workflow and ensure the achievement of established quality expectations.
• Maintain an atmosphere of continuous improvement and employee involvement.
1/98 – 2/02 Smurfit Stone Container, Jackson, MS 39218
Production Supervisor
• Supervised and trained a workforce of 35 employees
• Trained new operators and assisted in executing new training programs
• Assisted operations supervisor, quality supervisor, and production control in daily operations
• Conducted weekly safety meetings and ensured safety in the production area daily
• Set up, coordinated, and verified daily order scheduling prior to production orders
• Interacted with scheduler concerning fulfilling customer’s orders
• Monitored department efficiencies to provide constant feedback to production supervisor on department performances
• Ensured that company rules and regulations were followed
• Monitored department’s efficiencies to provide constant feedback to production manager on department performances
Additional Training:
• Total Quality Management, Lean Manufacturing, Good Manufacturing Practices, Cellular Manufacturing Principles, Lockout and Tagout, First Aid, Fire Safety, Blue Print, Hazard Spills, Kronos Time Keeper, Problem Solving, and Forklift Training
References available upon request
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