James C. Liu
**** ***** **. *******, ** *****
Home: 630-***-**** E-mail: ******@*******.***
OBJECT: Seeking a daily operations including administration, Customer Service and Customer Support.
EXPERIENCE: Elitegen Corp., Naperville, Illinois.
Oct 08 – Present Customer Service / Customer Support
• Install major Operating System, setup printer and printer server
• Install and maintain networking environment and support Desktop / Laptop PC and Setup Printer and Printer Server
• Response for helpdesk / customer support and inventory control
• Implement Windows XP Active Directory/DNS/DHCP servers
• Implement Miscrosoft VPN infrastructure
• Install, Configure and Maintain Cisco router/switch
Dec 03 – Oct 08 Pactrans Air & Sea., Elk Grove Village, Illinois.
Operation, Documentation & Billing / Accounting
• Direct fleet of trucks, trailers, and railcars in areas/regions of Illinois.
• Prepare Daily report and document entry.
• Assist in the completion of transportation analysis and metrics.
• Prepare package and small freight carriers (UPS, FedEx, etc.)
• Inventory update and control for warehouse in/out.
• Response for transportation, freight dispatch and segregation.
• On Line tracking and customer door to door service.
• Responsible for billing disputes and correcting billing errors.
Oct 97 – Dec 03 Lucent Technologies, Bell Laboratories, Naperville, Illinois.
Wireless Development / Integration Testing / Web Developer
• Design, develop, code, test and debug the call processing feature in AMPS/TDMA/CDMA technologies
• Design, develop, code and test the service measurement head count
• Perform Acceptance, Deliverable and Feature test
Sep 88 – Sep 97 AIWA American Corp. Mahwah, New Jersey.
Senior Programmer Analyst, Team Leader and EDI programmer
• Maintain Distribution software package – S/O, P/O, Inventory control and Financial system
• Analysis new project and coordinate meeting and set up project schedule
• Design Relational Database and Sub File include define data format and file management system
• Design, develop, coding, test, debug and implement Marketing analysis module and Service Maintenance System module
EDUCATION: M.S in Computer Science, New York Institute of Technology, New York
B.S in Navigation Engineer, Tamkang University, Taiwan
SYSTEM: AS/400, Unix, Compaq Proliant, SUN Solaris, Cisco Catalyst 1900, 2900 serials, Cisco 1600, 1700, 2500 serials router, Window XP, Quickbook.