Business Analyst, Project manager, PeopleSoft Developer

Location:

Salary:

open

Posted:

July 25, 2011

James C. Liu

Home: 630-***-**** E-mail: ******@*******.***

OBJECT: Seeking a daily operations including administration, Customer Service and Customer Support.

EXPERIENCE: Elitegen Corp., Naperville, Illinois.

Oct 08 – Present Customer Service / Customer Support

• Install major Operating System, setup printer and printer server

• Install and maintain networking environment and support Desktop / Laptop PC and Setup Printer and Printer Server

• Response for helpdesk / customer support and inventory control

• Implement Windows XP Active Directory/DNS/DHCP servers

• Implement Miscrosoft VPN infrastructure

• Install, Configure and Maintain Cisco router/switch

Dec 03 – Oct 08 Pactrans Air & Sea., Elk Grove Village, Illinois.

Operation, Documentation & Billing / Accounting

• Direct fleet of trucks, trailers, and railcars in areas/regions of Illinois.

• Prepare Daily report and document entry.

• Assist in the completion of transportation analysis and metrics.

• Prepare package and small freight carriers (UPS, FedEx, etc.)

• Inventory update and control for warehouse in/out.

• Response for transportation, freight dispatch and segregation.

• On Line tracking and customer door to door service.

• Responsible for billing disputes and correcting billing errors.

Oct 97 – Dec 03 Lucent Technologies, Bell Laboratories, Naperville, Illinois.

Wireless Development / Integration Testing / Web Developer

• Design, develop, code, test and debug the call processing feature in AMPS/TDMA/CDMA technologies

• Design, develop, code and test the service measurement head count

• Perform Acceptance, Deliverable and Feature test

Sep 88 – Sep 97 AIWA American Corp. Mahwah, New Jersey.

Senior Programmer Analyst, Team Leader and EDI programmer

• Maintain Distribution software package – S/O, P/O, Inventory control and Financial system

• Analysis new project and coordinate meeting and set up project schedule

• Design Relational Database and Sub File include define data format and file management system

• Design, develop, coding, test, debug and implement Marketing analysis module and Service Maintenance System module

EDUCATION: M.S in Computer Science, New York Institute of Technology, New York

B.S in Navigation Engineer, Tamkang University, Taiwan

SYSTEM: AS/400, Unix, Compaq Proliant, SUN Solaris, Cisco Catalyst 1900, 2900 serials, Cisco 1600, 1700, 2500 serials router, Window XP, Quickbook.