Customer Service Sales

**** ***** **., #**** • Houston, TX *****

• Cell: 282-***-****

Email: *********@*****.***

DEREK L. BANKS

CUSTOMER SERVICE ~ INVENTORY CONTROL ~SALES

Results-oriented professional and motivated team player, with outstanding interpersonal and skills. Organized and detail-oriented, with a knack for understanding procedures and logistics. Strong skills in time management, prioritizing tasks, and meeting deadlines. Recognized for outstanding communication skills, integrity and honesty. Exceptionally strong commitment to working hard and taking on new assignments to foster professional and personal growth.

Professional Value Offered

Communication & People Skills

• Consistently maintains a positive attitude and enjoy working with people.

• Delivers clear, effective communication and takes responsibility for understanding others.

• Builds collaborative and mutually beneficial working relationships with people of different temperaments and socioeconomic backgrounds.

• Accurately records, retains and communicates detailed information orally and in writing.

• Excellent command of the English language with strong writing skills.

• Persists in the face of significant difficulties to achieve goals.

Organization & Time Management

* A problem solver who quickly grasps complex situations and turns them into manageable tasks.

* Produces quality work even under extreme time pressure and deadlines.

* Proven ability to understand and apply complex instructions, rules and regulations to bring about successful conclusions.

* Experience in successfully managing and organizing personal time and workload.

* Collaborates with teams to produce quality results.

Employment History

CUSTOMER CARE AGENT (2011 – 2012)

StarTex Power, Houston, TX

Educated and enrolled new customers on an array of electricity products and services. Processed payments for deposits and billing. Answered customer service questions about billing inquiries and service issues

WAREHOUSE MANAGER (2010-2011)

Sony Electronics, Houston, TX

Facilitated shipping and receiving of store product, including transfers and requesting new product. Performing monthly cycle counts to maintain accurate inventory levels. Restocking the sales floor with product when needed. Assisting customers loading and unloading product into their vehicles.

CUSTOMER CARE SPECIALIST (2009-2010)

Reliant Energy, Houston, TX

Educated and enrolled new customers on an array of electricity products and services. Processed payments for deposits and billing. Answered customer service questions about billing inquiries and service issues.

SWAT SPECIALIST (2006-2009)

Best Buy, Houston, TX

Maintained inventory integrity by completing stock cycle counts. Independently researched inventory discrepancies using both critical thinking skills and retail databases. Communicated findings and continually coached employees on the company’s shrink plan. Worked with customers on a daily basis, assisting with their shopping needs and answering or referring their questions to the appropriate supervisory personnel. Logged and tracked theft reports and took part in loss prevention investigations.

SERVICE REPRESENTATIVE (2000-2006)

24 Hour Fitness, Sacramento, CA

Greeted all incoming members and guests and ensured that all check in procedures were followed. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls/guests. Handled member service issues to include: Personal Training, Lost and Found items, new membership cards, change of address, and questions regarding billings and payments. Promoted and sold merchandise. Performed general cleaning duties to include hourly locker room check.

INVENTORY SPECIALIST (2001 – 2005)

Best Buy, Fairfield, CA,

Shipped and received product into as well as out of store stock. Loading and unloading delivery trucks. Assisted customers with loading and unloading merchandise into their vehicles.

CASHIER (1998-2000)

Sam’s Club, Vacaville, CA

Handled all cash and credit card transactions in membership-only retail warehouse club. Opened and balanced cash draw at close of shift.

Volunteer Work: Solano County Youth and Family Services 1998-2000

Volunteered twice a week tutoring at-risk teens in math and stressing the importance of education and the role it can play in their future successes.

Education

University of Houston-Downtown, Houston, TX, 2010- Current

• Continuing the pursuit of my B.S. in Criminal Justice

California State University Sacramento, Sacramento, CA, 2001 - 2006

Relevant Skills

• Proficient in Microsoft Office and10-key.

• Accustomed to a high volume of customer interaction via face-to-face and telephone.

• Experienced in creating correspondence from verbal instructions.

• Typing - 50 wpm.

Contact this candidate