Administrative Assistant Customer Service

Susan Layton

** ***** **** ** • Weldon Springs, MO 63304 • 636-***-****

**********@*****.***

Dynamic administrative professional with 7 years of experience in positions of increasing responsibility. Seeking a challenging position to support the growth and profitability of an organization, gain more knowledge, and broaden my potential.

PROFESSIONAL EXPERIENCE

Save-A-Lot Foods, Inc. (SAL)

Consumer Relations Specialist, June 2011 - May 2012

• Responded to and closed all CIC (consumer interaction center) cases that were directed to Corporate Customer Service. Strived to maintain an Open Case Summary that reflected no cases open for more than the “next business day” post receipt. Maintained constant communication with DMs, BUDs, and retailers to resolve all cases.

• Disseminated period review of Customer Contacts. Provided brief overview of reporting.

• Alerted the CIC to any and all SAL events, initiatives and/or situations that may impact customer contact.

• Analyzed and measured most consistent consumer concerns.

• Coordinated focus groups with our consumers with highlights of their feedback.

• Established a process and format to provide a weekly review of product complaints.

• Assumed responsibility for SAL Solution updates and maintenance for CIC to use as guidelines.

Marketing/Advertising Project Coordinator, February 2010 - June 2011

• Provided department support to the Marketing, Advertising, and Label departments.

• Worked closely with PMG (label supplier) on vendor invoices.

• Maintained budget tracker for 5 departments.

• Coordinated daily department meetings, took meeting notes and completed follow up.

• Participated in weekly one on one meeting with manager to discuss pending projects.

• Set up quarterly onsite meeting with the top 8 retailers.

• Initiated, with the approval of Larry Tyler (VP Merchandising), ad analysis comparing SAL ads to 18 different competitors in various regions and markets around the nation, then followed up with an executive summary.

• Developed strong relationships with field team including DMs, Regional Managers, and BUDs.

Executive Administrative Assistant, March 2006 - February 2010

• Coordinated constant travel arrangement and maintained calendars for several VP’s

• Provided executive support for two Senior Vice Presidents, Steve Harris and Bill Gillispie.

• Coordinated SAL meetings on daily basis, took meeting notes and completed follow up.

• Responsible for arrangements with ongoing meetings with 43 vendors.

• Coordinated all offsite meetings, including field personnel travel arrangements, agendas, PowerPoint presentations, and meals.

• Assisted “Alliance” (main broker), Bill Loneman (VP Merchandising) and Sal Stazzone (VP Operations), with the integration of Territory Managers.

• Worked one on one with DMs, buyers, and vendors on daily basis.

Merchandising Administrative Assistant, April 2005-March 2006

• Provided department support for the Merchandising team.

• Coordinated SAL meetings on daily basis, took meeting notes and completed follow up.

Susan Ahern

18 Cedar Glen Ct • Weldon Springs, MO 63304 • 636-***-****

**********@*****.***

PROFESSIONAL EXPERIENCE CONTINUED

Merchandising Administrative Assistant, April 2005-March 2006

• Assisted the Apollo group with store resets/new store openings by measuring store dimensions and assigning product placement. Maintained contact with DMs and retailers to order necessary equipment from Print Shop.

Contico

Forecaster, 1999-2005

• Worked one on one with vendors to track sales and seasonality.

• Forecast year over year sales results.

• Created and maintained forecast spreadsheet with sales data.

• Worked closely with Sales Team in the field to assist with vendor relations.

EDUCATION

• Southwest Missouri State, 1987-1990

PROFESSIONAL SKILLS

• Highly effective oral and written communication skills

• Proficient in Microsoft Excel, Word, and PowerPoint

• Skilled at SAL systems including Outlook, AS400, Velocity, Data Warehouse

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