Training Software

MAY LEDESMA AVERY

Mobile Number: 808-***-****

Address: **-*** ******** ****** #*** Mililani, HI, 96789 USA

Email Address: *************@*****.***

SYSTEMS/PROCESS ANALYST & TRAINER

Experienced and Skilled in Systems Analysis Using SDLC

Performance-driven IT professional whose qualifications include a bachelor’s degree in Computer Engineering, 12 units of master studies in Information Technology, 18 units of master studies in Business Administration (current); and detailed knowledge of Systems Development Life Cycle (SDLC), HR and Process Analysis, VB.NET and C# programming, and database technologies and best practices. With three years of experience in the analysis of business systems and processes, two years of extensive experience in the creation and deployment of windows applications, and more than five years of experience in technical training for various companies and organizations.

Key Skills

* Systems and Process Analysis

* Systems Development

* Systems Testing

* Systems Deployment and Implementation

* Systems Maintenance

* Systems Training

* Technical Document Writing

Technology Summary

* Operating Systems: Windows 98 / 2000 / XP / Vista / 7

* MS Office Applications: Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio

* Databases: MS SQL, MySQL, MS Access

* Programming Languages: VB 6.0 VB.NET, C#, (Web Design - HTML, PHP)

* Miscellaneous Software: Adobe Photoshop, Adobe PageMaker, Oracle Tutor

Education and Training

* MASTER IN BUSINESS ADMINISTRATION, Completed – 21 Units; GPA – 4.0, October 2011 to Present, University of Phoenix, Mililani Campus, HI

* MASTER OF SCIENCE IN INFORMATION TECHNOLOGY, Completed – 12 Units; GPA – 3.7, November 2002 to April 2003, University of the Immaculate Conception, Davao City, Philippines

* BACHELOR OF SCIENCE IN COMPUTER ENGINEERING, Completed – 238 Units; GPA – 3.7, Graduated Cum Laude, June 1997 to May 2002, AMA Computer College, Davao City, Philippines

* CERTIFICATE IN MICROSOFT VISUAL BASIC 6.0 PROGRAMMING, Certificate # I167524, January 2002 to April 2002, Informatics Institute, Davao City, Philippines

Employment History

* Remington College 1111 Bishop Street, Suite 400 Honolulu HI 96813 Tel # 808-***-****

College Instructor - MS Office Suite

September 2011 to April 2012 (part-time)

Reason for Leaving: To look for a full-time, permanent job in the field of systems/process analysis.

* BlackBeltFactory.com (an online company based in Brussels, Belgium)

Community Manager

May 2011 to August 2011 (full-time)

Responsible for increasing traffic and activities on the site, brand recognition and taking care of the community members through efficient communication. Job duties include writing and publishing site news and monthly newsletters, cross referencing and/or link building with other websites, forum management, events and conferences management, members’ relationship management, and search engine optimization and analysis.

Reason for Leaving: Was already issued the employment authorization to apply for a job in the US

* oDesk.com (an online workplace based in California, USA)

Support Specialist & Technical Writer

July 2010 to Present (part-time)

Provided online technical support for various companies. Duties include answering technical questions related to the installation and usage of specific windows based internet software, providing online content for various topics including technology, weight loss, automotive, and many more, writing technical documents (from reading and understanding various emails), creating flow charts for a new or existing software, writing application specifications for a new or existing software and writing technical training materials for various employee skill levels.

* Sticky Media Solutions Inc. Cagayan de Oro City, Philippines

Business/Process Analyst & Trainer

January 2010 – June 2010 (full-time)

Responsible for the production of a comprehensive HR Analysis for documentation and improvement purposes. Duties include creating and maintaining the strategic partnership between business needs and technology delivery, developing business requirements and other related business rules based on the departmental needs, identifying business requirements via industry standard analysis techniques, evaluating information gathered from multiple sources; reconciling conflicts, and breaking down high level information to details and abstract low-level information to a general understanding, presenting gathered information to business management, and carrying out training needs.

Reason for Leaving: Relocation to the United States (Hawaii)

Social Media Processor

June 2008 – January 2010 (full-time)

Evaluated Social Media content according to the program’s criteria and guidelines on a daily basis. Other duties include analyzing the current system, so as to suggest improvements and enhancements for a more convenient, effective, cost-efficient and speedy processing (System Analysis) and engineering/authoring a Windows program/application using Visual Basic if the need arises (e.g. company’s programmer unavailable or system development is urgent).

Reason for Leaving: Promotion

* Davao Light & Power Co. Davao City, Philippines

Systems Analyst for GISD

November 2007 – April 2008 (project-based)

Provided IT support to the Geographic and Information Systems Department (GISD) and other departments in the areas of Business Analysis and Design, System or Process Analysis, System or Process Design, System Testing and Documentation, and System Maintenance

Reason for Leaving: Project Completion

* Innodata XML Content Factory Inc. Mandaue City, Philippines

Software Engineer

December 2005 – September 2007 (full-time)

Provided IT support to Production and other departments in the areas of System or Process Design, Software Development, Software Testing and Documentation, and Software Maintenance. Duties include developing/coding, testing and troubleshooting tools in accordance with the Program Requirements/specifications of the clients, maintaining, updating and modifying applications when necessary, conducting application performance analysis and benchmarks applications based on client/user’s feedbacks, writing and maintaining program documentations such as User’s Manuals and Testing Results, training application end-users, and providing orientation and/or conducting trainings to new programmers as assigned by the department head.

Reason for Leaving: Relocation to Davao City, Philippines

Technical Trainer

August 2005 – December 2005

Conducted technical training to employees based on Project/Production specifications and requirements.

Reason for Leaving: Promotion

* ACES Tagum College Tagum City, Philippines

College Instructor – Computer Engineering & Mathematics

November 2004 – April 2005

Reason for Leaving: Annulment and Relocation to Davao City

* AMA Computer College Davao City, Philippines

College Instructor – Computer Engineering & Mathematics

May 2002 – May 2003

Reason for Leaving: Marriage and Relocation to Tagum City

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