Administrative Assistant Customer Service
Resume:
Shawanda Buie
Charlotte, NC ***17
********@*****.***
Objective: A challenging position as an Administrative Assistant in an office organization, where I can grow, expand and gain more knowledge and experience.
Experience:
The Network for Continuing Medical Education Secaucus, NJ
Administrative Assistant May 2002 to April 2009
Aided executive in staff capacity by coordinating office services.
Trained 2 co-workers in administrative asst.
coordinated the collection and preparation of operating reports.
Reports statistical records of performance data.
Prepared reports including conclusions and recommendations for solution of administrative problems.
handled multiple priorities and meet deadlines without compromising quality.
Directed services, such as maintenance, repair, supplies, mail and files.
Compiled, stored and retrieved management data, using computer.
Responsible for collecting document forms information entering data base, type documents, prepare weekly reports, spreadsheets, updates mailing lists, contact list and client information, faxing, answer telephones and transfer to the appropriate staff member.
Best Buy Secaucus, NJ
Customer Services Specialist and Cashiers August 2000 to January 2001
Supervised and coordinated activities of workers engaged in receiving cash and credit-card payments for merchandise and services and in keeping records of these transactions.
Executed daily operations of assisting customers.
Performed cashiering and other clerical duties to relieve subordinates during peak work periods.
Searched records to assist subordinates in locating and reconciling posting errors on customers' invoices, such as hotel bills and sales tickets.
Compared cash register totals with receipts in register to verify accuracy of transactions.
Trained co-worker in customer service specialist and cashier.
Totaled and summarized order slips, forms and applications.
Assigned duties and examined work for exactness, neatness and conformity to policies and procedures.
handled all the credit card and cash, balanced cash draw at close of shift.
Adjusted errors and resolved complaints.
Education:
James J. Ferris High School, Jersey City, NJ
High School Diploma 1992-1996
Grade Point Average: 2.9.
Computer Skills
Alpha/Numeric Data Entry, Microsoft Outlook, MS Access, Microsoft Office Excel, Microsoft Office PowerPoint and Microsoft Word..
References: Available upon request
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