Engineer Manager

Cinda H. Montgomery

**** ********** **.

Raleigh, NC 27617

******@*****.*** 919-***-****

A multi-talented software engineer with 26 years of integration and testing experience with Nortel Networks, in the areas of VOIP technologies, enterprise applications and infrastructure for Microsoft Exchange, SharePoint, and Office Communicator. Working history of all testing functionality to include testing requirements, testing principles, procedures, techniques test strategies, test plans and execution. Experience with integration, regression, performance, and UAT testing. Able to quickly learn and adapt new technologies, protocols, procedures and products to be immediately productive on new project assignment.

SKILLS SUMMARY

UC Skill Set: Office Communicator Server (OCS) 2007, R1/R2, Active Directory, SharePoint 2007, Exchange 2007/UM, Microsoft Office suite, MOM 2003. /2007, SIP-PBX, HMC 4.0/HMC 4.5

Protocols: SIP/SIPT, SDP, NCS,TCP/IP,TGCP,DHCP,H.248.H323,ISUP,MGCP

Operating Systems: Windows 7, Windows XP, Windows Vista, UNIX,

Scripts: HTML/XHTML, XML, Java, JavaScript, Perl, SQL, Visual Basic

Engineering Skills: UNIX, Microsoft Office, Visual Basic, Basic Networking,

Clear Case (Software Configuration Management)

Testing Tools: Win Runner, Quality Center, Test Pro

Web Servers: Java Web Server

Software Applications: Microsoft Office suite. (Word, Outlook, Power Point, Excel, Acess)

PROFESSIONAL EXPERIENCE

UC System Engineer – Solutions Development – Nortel March 2007 – May 2009

Nortel Networks, Research Triangle Park, NC

Developed Unified Communications solutions utilizing Nortel’s Call Server Platforms and Microsoft applications (Active Directory, OCS 2007, Exchange/UM 2007, SharePoint, Server 2003, etc) as part of the Nortel/ Microsoft Innovative Communications Alliance (ICA).

• Team Leader - UC engineer responsible for test bed setup and issue analysis for interworking verification testing involving Microsoft OCS 2007, Nortel CS2000, Acme SBC, Nortel CS1000, Cisco Call Manager, and VOIP PSTN providers. Coordinated weekly meeting with management, architects and other team members for tracking defined milestones for each solution

• Prime for Beta/Customer Trial support

• Built proof of concept test environments for customers based on custom requirements

• Developed test plan and test strategy for proof of concept testing. Performed testcase execution and test analyzes for customer trial.

• Created knowledge transfer /training documents and sessions for internal and external customers for Nortel NGSS server, OCS R1 and OCS R2 servers and Exchange 2007 servers.

• Installed, configured and performed system engineering activities spanning multiple Microsoft HMC and Nortel CS2000 releases.

• Troubleshoot and perform risk analysts for hardware/software complex issues and track resolution.

VOIP Solutions Interoperability Senior Test Engineer Aug 2005 – March 2007

Nortel Network, RTP NC

Responsible for gathering custom requirements and developing the overall test strategy for proof of concept testing and interoperability testing involving Nortel and 3rd party devices.

• Team Lead – Managed test team to ensure all deliverable were met or exceeded. Coordinate meeting with customer as well as Nortel business team to provide status information and issue resolution. Managed test execution budget and tracked event milestone

• Developed, executed testplans and test strategy per requirements of third party VOIP products with Nortel Solutions. Including UAT, integration, performance and regression testing.

• Configure Nortel Call Server, as well as configuration and installation of third party devices for interoperability and System Validation Testing.

• Testing included: protocol verification, failure analysis, data trace capture via Wireshark.

• Performed issue resolution tracking using Quality Center. Worked closely with design to ensure resolution in a timely fashion.

Product Verification Test Engineer July 1999 – Aug 2005

Nortel Network, RTP NC

Product verification prime for VoIP Audio solutions for Nortel’s Succession Line of products.

Duties included Call Server integration of new feature and regression testing of various third party vendor Audiocodes® Media Servers.

• Support included the Audiocodes Media Server gateway equipment such as the Audio Media Server (IP and ATM based), Audio Provisioning Server and the Universal Audio Server).

• Verification included testplan creation and execution to incorporate overall testing utilizing an Integrated Element Manager Server as well as standalone Media Server management and provisioning clients.

• Developed testplans covering robustness, SNMP fault, installation and upgrades.

• Audio protocol compatibility of audio devices using MGCP, Megaco or H.248, communication protocols on IP and ATM networks Security testing included using an Internet Security Systems (ISS) vulnerability scanners to assess security risk for the audio devices.

• Determine lab requirements for testing as needed as well as maintaining an accurate database for testing results. Quality Center

• Provided 1st-Level product support to internal customers as needed and 2nd Level customer support for field related issues or VO sites.

• Perform automation testing with Mercury’s Win runner® test automation software to automate GUI testing for the UAS element manager and the UAS Local Craft Interface, a JAVA based commissioning tool.

Software Integration and Release – Operation Team Leader Feb 1996 – July 1999

Nortel Network, RTP NC

Operation Team Leader for compiles and loadbuild activities for the RTP area.

• Provided weekly compiles and loadbuild support for RTP primed DRU's (CCM, CNA, TOPS and WOW).

• Coordinated all special compiles/loadbuild activities.

• Met with various design groups to have special loads/compiles tailored to fit individual needs.

• Interface for any software vault issues to ensure integrity of customer loads deposited to software vault.

• Supported the import of Contexts as required for RTP Design and Verification activities.

• Worked closely with lab managers to ensure current base images for each lab or handle rebasing if needed.

• Provided support for any hardware, UNIX Admin and LAN issues.

Senior Specialist S/W Integration and Release July 1994 – Feb 1996

Nortel Network, RTP NC

Performed weekly global software compiles and loadbuild for design/test to ensure product integrity before released to customers.

• Detected error conditions and isolates causes, drives, resolves, or assist in resolutions.

• Assist new team members in understanding and performing processes.

• Worked closely with team members and multisite colleagues to achieve objectives.

• Implemented continuous compile, which reduced software delivery by 32%.

Test Industrial Engineer May 1983 – July 1993

Nortel Network, RTP NC

Coordinator for the design and implementation of new conference rooms and office layouts. Coordinator of the Employee Suggestion Program.

• Evaluate Employee Cost saving ideas, responsible for the upkeep of equipment used in the ATM of the production cells for both production and test areas.

• Provided usage reports on new test equipment.

• Ergonomic Prime for the NT-Plaza location.

• Monitored handling of production equipment and gave recommendations for ways to reduce carpal tunnel on the production floor.

EDUCATION

DURHAM TECHNICAL COMMUNITY COLLEGE

Associate Applied Science Degree (AAS) - Industrial Engineering

NORTH CAROLINA A&T STATE UNIVERSITY

Pursing a Bachelor of Science Degree in Business Education with a minor in (Information System Technology)

CERTIFICATIONS

MCSE 2003 Certification (Microsoft Certified System Engineer)

OCS Certification (Office Communication Server Certification)

IN-PROGRESS

ITL Foundation Certification

Upgrade MCSE 2003 to MCITP Certification

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