VANESSA ASHLEY T. BERTRAND

**** **** ***** ***. *****, Jacksonville, Florida, USA

001**********

fzc0s0@r.postjobfree.com

CAREER OBJECTIVE:

To secure a position in the Hospitality Industry, in a time-honored and outstanding company to impart

my learning and experiences from school and be of help. In the simultaneous process, gain more skills

and knowledge to facilitate my career progress and personal growth.

QUALIFICATIONS:

• Broad level of knowledge on the principles and courses of action in the industry providing goods and services to ensure customer satisfaction, meeting quality standards and establishing good customer relationships.

• Good training and experience using SABRE Airline Computer Reservations System (CRS)

• Excellent communication skills, oral and written, in English and Filipino.

• Able to speak, write and comprehend Basic to Moderate Spanish

• Skillful in delivering spiels in Tour Guiding.

• Good at team leading, time management and initiative with available resources.

• Advanced Computer skills (World Wide Web, MS Word, MS PowerPoint, MS Publisher proficient)

EDUCATION:

TERTIARY EDUCATION CENTRO ESCOLAR UNIVERSITY

Mendiola, Manila, Philippines

Bachelor of Science in Tourism Management

SECONDARY EDUCATION OLONGAPO WESLEY SCHOOL

Olongapo City. Zambales, Philippines

Class of 2008 Salutatorian

WORK EXPERIENCE:

Gulf Air

Reservations and Ticketing Agent

18th floor PHILAM Life Tower, 8767 Paseo de Roxas Ave.

Makati City, Philippines

December 19, 2011-April 30, 2012

On-the-Job Training Gulf Air – Gulf Express Corporation

Operations Department

Ayala-FGU Center, Makati City

October-December 2011

Work and Travel Program

Houskeeper (Houskeeping Department)

Best Western Kings Quarters, Doswell, Virginia, USA

March 15 – June 15 2011

SEMINARS ATTENDED:

CamSur Tourism Program & Devlopment, Entrepreneurship

and Personality Development Seminar

Avenue Plaza Hotel,Naga City, Camarines Sur September 21, 2011

Familiarization Tour and Resort Management Orientation

Panglao Island Nature Resort and Spa, Dauis, Bohol September 9-11, 2010

Philippine Travel Mart Biyahe-info Seminar

Megatrade Conference Center, SM Megamall, Mandaluyong City September 4, 2010

2nd Entrepreneursship Educators’ Association of the Philippines, Inc. (ENEDA) –NCR

2010 Conference

Far Eastern University Auditorium, FEU Manila August 27, 2010

Basic Computer Reservation System Training (Abacus System)

Centro Escolar University, Manila Travel Bureau March 9, 2010

“Customer Service and Tourism Information Seminar”

Fort Ilocandia Resort, Laoag City, Ilocos Norte February 2-4, 2010

“A Closer Look at In-flight Catering Operations” Seminar

Macro Asia Airline Catering Services, NAIA, Pasay City October 19, 2009

PERSONAL PROFILE:

Age: 19 years old

Place of Birth: Olongapo City, Philippines

Citizenship: American

Height: 5’3”

Weight: 130 lbs.

Religion: Catholic

Status: Single

CHARACTER REFERENCES:

Mr. Jose Renard Tuano

Country Manager, Gulf Air

PHILAM Life Tower, Makati City, Philippines

+639********* ; (02) 830-8604

Ms. LaSonya Jones

Executive Housekeeper, Best Western Kings Quarters

Doswell, Virginia, USA

804-***-****

I hereby certify that the above information is true and correct to the best of knowledge and belief.

Vanessa Ashley T. Bertrand

Applicant

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