Customer Service Representative

Manish P Joseph

*, ****** ********, ***********,

Ontario, Canada M1W 2E3

PH: 416- 551- 4428, 647- 760- 1254

Email: *************@*****.**.**

OBJECTIVE

To have a position where I can use my skills and hardworking ability, to benefit my employer and be of service to others.

CAREER SUMMARY.

Three and a half years of management experience in sales as a customer service representative.

One year experience in telecommunication sector.

Six months experience in banking sector

Effective interpersonal skills to co-ordinate team activities and to achieve organizational goals.

Recipient of outstanding customer service representative award.

WORK HISTORY

2011-2012

Casey’s grill.bar, 37 William kitchen Rd, Scarborough, Ontario, M1P 5B7

Dish Washer from December 2011 - present.

Responsibilities

• Responsible for operating dish washer as per approved guide lines.

• Responsible for cleaning, inspecting and performing maintenance of equipment properly.

• Maintain all cleaning/washing equipment at proper temperature and in proper operating order.

• Exceptional ability to interact with different people.

• Responsible for cleaning all dishes, glasses, pans and various other food preparation items.

• Disposal of garbage in proper waste/ refuse containers

• Helps in some food and tray preparations as needed .

2007-2011

Worked as a customer service representative in Asianet Satellite Communication Ltd Kerala, India.

Discovered new clients and promoted business.

Supervised overall centre performance.

Identified customer needs and problems and evaluated customer satisfaction.

Ensured customer retention.

Managed and resolved conflicts.

Motivated subordinate with their assigned job.

Enhanced good inter personal relationship with customer.

Decided the advertising budget and designed the advertising message.

2006-2007

Worked as a sales associate in Idea Mobile Communication Ltd, Kerala, India.

Identified new customer.

Forecasted customer problems.

Communicated with corporate level customers and diagnosed their needs.

Developed a good inter personnel relationship customer.

Solved their product related problems.

2005-2006

Worked as sales executive in H.D.F.C Bank Ltd Bangalore, Karnataka, India.

Analysed companies profit and lose statement, balance sheet, sales figure, inventory records and check if company is eligible for working capital.

Explained products details through appointment.

Played as a mediator between company and bank.

EDUCATION

Bachelor of Arts (BA).

LANGUAGES KNOWN

English, Tamil, Hindi, Malayalam

COMPUTER SKILL

M S Office

References: Available up on request

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